Product Jobs in East Hanover, NJ

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Associate Director, CRM Product Owner

Novartis East Hanover, NJ

East Hanover, NJ

Today

$157k - $283k/yr Full time Ai Workflows Associate Director CRM

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Job Description

The Associate Director, CRM Product Owner will support strategy, development, and delivery of priority CRM capabilities across the US CRM ecosystem. This role owns end-to-end delivery for assigned capabilities, translates business needs into actionable requirements, manages backlog execution in an agile model, and ensures governance, privacy, and compliance throughout delivery.

What you’ll do

Own and deliver a defined product area: Lead end-to-end delivery of assigned CRM capabilities such as field productivity, customer engagement workflows, and medical engagement from discovery through release, hypercare, enhancements, and ongoing maintenance.
Translate business needs into requirements: Partner with stakeholders to gather and document insights, then translate them into prioritized product features including user stories, acceptance criteria, and success measures.
Manage and refine the backlog: Maintain backlog health through prioritization, refinement cadence, dependency management, and defining ready and done criteria aligned to quarterly and PI planning and stakeholder priorities.
Drive disciplined agile execution: Coordinate with delivery teams to plan, execute, and track work; remove blockers; manage scope trade-offs; and support predictable, high-quality releases.
Improve processes and user experience: Identify workflow pain points, propose enhancements, validate solutions with users, and support change adoption through documentation and enablement.
Partner across business and IT: Align with CRM product managers, architecture, analytics, privacy and legal, and commercial and medical stakeholders to ensure requirements, sequencing, and release readiness are coordinated.
Ensure governance, privacy, and compliance: Follow established governance processes and support risk assessments so solutions meet regulatory, privacy, security, and data standards.
Mentor and coordinate delivery resources: Provide day-to-day direction to extended team members such as analysts and contractors and contribute to capability building across the product owner community.
Support change enablement and adoption: Work with training and communications leads so releases are understood, adopted, and measured, and incorporate feedback into iterative improvements.
Communicate status and outcomes: Share concise updates on roadmap items, risks, decisions needed, and measurable outcomes with CRM product management leadership and stakeholders.
Contribute to product strategy and continuous improvement: Use market and industry trends, user feedback, and performance data to inform roadmap recommendations and operational improvements.
Maintain platform and domain awareness: Stay current on CRM platforms such as Salesforce and Veeva and evolving best practices, and apply learnings within the Novartis ecosystem.

What you bring

Education: Bachelor’s degree in a related field required; Master of Science and/or MBA preferred.
Experience: 5-7+ years across product management, technology strategy, innovation, or leadership roles, preferably within pharmaceutical, healthcare, or CRM sectors.
CRM leadership: Proven success driving product management capabilities for large-scale CRM implementations.
CRM ecosystem knowledge: Deep understanding of Sales, Marketing and Service, including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, and core platform) and Veeva.
AI and data platform understanding: Experience with CRM, AI, and data platform architectures such as Salesforce Data Cloud, OpenAI, Snowflake, and data lake technologies.
Product operations accountability: Experience managing backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation.
Collaboration and communication: Excellent communication skills to build stakeholder buy-in and alignment.
AI-supported techniques: Experience using AI-supported product management approaches including LLM-supported user-story creation and process mapping.
Cross-functional alignment: Ability to align key stakeholders to create and support streamlined commercial CRM strategy.
Analysis: Strong analytical and problem-solving skills to interpret complex data and make informed decisions.
Adaptability: Ability to adapt strategies in a rapidly evolving technological landscape.

Technologies

Salesforce
Agentforce
Marketing Cloud
Health Cloud
Data360
Salesforce Data Cloud
Salesforce Core platform
Veeva
OpenAI
Snowflake
LLM
Data lake technologies

Location and employment details

Division: US
Business unit: General Management
Functional area: Marketing
Location: East Hanover, NJ, USA (onsite)
Travel: 10% as defined by the business (domestic and/or international)
Job type: Full time
Employment type: Regular
Shift work: No
Remote eligibility: This position will not have the ability to be located remotely
Reporting line: CRM Product Management leadership
Legal entity: U014 (FCRS = US014) Novartis Pharmaceuticals Corporation
Tag: #LI-Hybrid

Salary

USD 156,600 - 283,400 per year
Final salary is determined based on relevant skills and experience and will be reviewed periodically after joining
Novartis may adjust the published salary range based on company and market factors

Benefits

Performance-based cash incentive
Eligibility to be considered for annual equity awards (depending on the level of the role)
Comprehensive benefits package including health, life and disability benefits
401(k) with company contribution and match
Variety of other benefits
Generous time off package including vacation, personal days, holidays, and other leaves

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