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Senior Insurance Systems Product Owner

Church Pension Group Services Corporation Bennington, VT

Bennington, VT

Today

$90k - $120k/yr Full time Senior Insurance Claims Insurance Operations

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Job Description

Church Pension Group Services Corporation seeks a Senior Insurance Systems Product Owner to oversee CIC’s core insurance platforms end-to-end, acting as the primary bridge between CIC business partners, Information Services, and vendor ecosystems. Based in Bennington, Vermont with a hybrid work arrangement, this role focuses on optimizing underwriting, claims, billing, endorsements, and applied cash workflows by translating strategic needs into actionable system improvements.

Responsibilities

Lead as the senior Product Owner for the Majesco, ONEINC, LexisNexis, FIS, and ISO/Verisk platforms.
Manage the full lifecycle of system changes, from intake and requirements through prioritization, testing, release validation, and post-release reviews.
Collaborate with Business Owners to steer product roadmaps, identify optimization opportunities, and align vendor delivery with CIC priorities.
Proactively identify risks, dependencies, and opportunities for improvement across underwriting, claims, billing, endorsements, and applied cash.
Serve as CIC’s senior liaison to BDO and other vendors, ensuring ticket quality, appropriate prioritization, and timely resolutions.
Monitor vendor performance, manage escalations, and verify that deliverables meet functional and operational expectations.
Participate in vendor governance and application review meetings as CIC’s systems authority.
Lead and conduct user acceptance testing for underwriting, policy, billing, and endorsement changes in scheduled releases.
Set testing standards, validate business outcomes, and ensure releases are production-ready.
Collaborate with Underwriters, the CIC Director, CUO, and other functional leaders to design and deliver operational and ad hoc reporting.
Translate business questions into system logic and data outputs.
Develop and maintain comprehensive documentation for systems, reports, processes, and procedures.
Establish documentation standards and ensure materials are accessible, current, and audit-ready.
Identify training needs, develop support materials, and lead or coordinate training sessions for system changes.
Serve as the senior on-site systems resource for the Vermont office.
Coordinate technical support for meetings, audits, and key events (Zoom/Teams, conference room technology, equipment needs).
Provide escalation-level desktop and application support for complex or high-impact issues.
Act as a trusted advisor to business leadership on system capabilities, limitations, and tradeoffs.
Mentor junior staff or contractors as applicable.
Demonstrate an ownership mentality and a commitment to continuous improvement.

Requirements

Proven ability to operate independently in a complex, regulated insurance systems environment.
Strong understanding of policy administration systems, underwriting workflows, and insurance operations.
Exceptional ability to translate business needs into technical requirements and executable outcomes.
Excellent vendor management, prioritization, and communication skills.
Comfortable balancing strategic initiatives with day-to-day operational demands.
8+ years of progressive experience in insurance systems, product ownership, business systems analysis, or related roles.
Prior experience serving as Product Owner or lead business systems resource strongly preferred.
Bachelor’s degree preferred; equivalent combination of education and experience considered. Associate in Technology (ITS) designation from The Institutes a plus.

Technologies

Majesco
ONEINC
LexisNexis
FIS
ISO/Verisk
Zoom
Teams

Benefits

Medical (including Vision)
Dental
Employer funded defined benefit pension plan (five year vesting)
Employee Life Insurance
Spouse and Dependent Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Short-Term Disability (STD) coverage
Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
Business Travel Accident Insurance
Worker’s Compensation
Employee Assistance Program
Retiree health insurance (eligible after 10 years)
Retiree life insurance
401(k) with matching contributions (immediate vesting)
Flexible Spending Accounts (FSAs)
Commuter Benefits
New York’s 529 College Savings Program (NY State residents)

Physical Demands

Extensive keyboard use to perform essential functions.
Occasional after-hours availability to support releases or system issues.

Work Environment

The current arrangement is hybrid, requiring in-office presence in CIC’s Vermont office on Tuesdays through Thursdays with the option to work remotely on Mondays and Fridays. CIC employees are expected to maintain a professional, compassionate, and trustworthy work environment at all times, with reasonable accommodations available to enable performance of essential duties where appropriate.

Salary

USD 90,400 - 120,000 per year

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