Senior Insurance Systems Product Owner

Church Pension Group Services Corporation seeks a Senior Insurance Systems Product Owner to oversee CIC’s core insurance platforms end-to-end, acting as the primary bridge between CIC business partners, Information Services, and vendor ecosystems. Based in Bennington, Vermont with a hybrid work arrangement, this role focuses on optimizing underwriting, claims, billing, endorsements, and applied cash workflows by translating strategic needs into actionable system improvements.

Responsibilities

• Lead as the senior Product Owner for the Majesco, ONEINC, LexisNexis, FIS, and ISO/Verisk platforms.
• Manage the full lifecycle of system changes, from intake and requirements through prioritization, testing, release validation, and post-release reviews.
• Collaborate with Business Owners to steer product roadmaps, identify optimization opportunities, and align vendor delivery with CIC priorities.
• Proactively identify risks, dependencies, and opportunities for improvement across underwriting, claims, billing, endorsements, and applied cash.
• Serve as CIC’s senior liaison to BDO and other vendors, ensuring ticket quality, appropriate prioritization, and timely resolutions.
• Monitor vendor performance, manage escalations, and verify that deliverables meet functional and operational expectations.
• Participate in vendor governance and application review meetings as CIC’s systems authority.
• Lead and conduct user acceptance testing for underwriting, policy, billing, and endorsement changes in scheduled releases.
• Set testing standards, validate business outcomes, and ensure releases are production-ready.
• Collaborate with Underwriters, the CIC Director, CUO, and other functional leaders to design and deliver operational and ad hoc reporting.
• Translate business questions into system logic and data outputs.
• Develop and maintain comprehensive documentation for systems, reports, processes, and procedures.
• Establish documentation standards and ensure materials are accessible, current, and audit-ready.
• Identify training needs, develop support materials, and lead or coordinate training sessions for system changes.
• Serve as the senior on-site systems resource for the Vermont office.
• Coordinate technical support for meetings, audits, and key events (Zoom/Teams, conference room technology, equipment needs).
• Provide escalation-level desktop and application support for complex or high-impact issues.
• Act as a trusted advisor to business leadership on system capabilities, limitations, and tradeoffs.
• Mentor junior staff or contractors as applicable.
• Demonstrate an ownership mentality and a commitment to continuous improvement.

Requirements

• Proven ability to operate independently in a complex, regulated insurance systems environment.
• Strong understanding of policy administration systems, underwriting workflows, and insurance operations.
• Exceptional ability to translate business needs into technical requirements and executable outcomes.
• Excellent vendor management, prioritization, and communication skills.
• Comfortable balancing strategic initiatives with day-to-day operational demands.
• 8+ years of progressive experience in insurance systems, product ownership, business systems analysis, or related roles.
• Prior experience serving as Product Owner or lead business systems resource strongly preferred.
• Bachelor’s degree preferred; equivalent combination of education and experience considered. Associate in Technology (ITS) designation from The Institutes a plus.

Technologies

• Majesco
• ONEINC
• LexisNexis
• FIS
• ISO/Verisk
• Zoom
• Teams

Benefits

• Medical (including Vision)
• Dental
• Employer funded defined benefit pension plan (five year vesting)
• Employee Life Insurance
• Spouse and Dependent Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability (STD) coverage
• Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
• Business Travel Accident Insurance
• Worker’s Compensation
• Employee Assistance Program
• Retiree health insurance (eligible after 10 years)
• Retiree life insurance
• 401(k) with matching contributions (immediate vesting)
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• New York’s 529 College Savings Program (NY State residents)

Physical Demands

• Extensive keyboard use to perform essential functions.
• Occasional after-hours availability to support releases or system issues.

Work Environment

The current arrangement is hybrid, requiring in-office presence in CIC’s Vermont office on Tuesdays through Thursdays with the option to work remotely on Mondays and Fridays. CIC employees are expected to maintain a professional, compassionate, and trustworthy work environment at all times, with reasonable accommodations available to enable performance of essential duties where appropriate.

Salary

USD 90,400 - 120,000 per year