Insurance Operations

Insurance Operations Product Jobs

3 jobs found

11d ago

Product Owner – Claims & Servicing Platforms

MetLife Cary, NC

Cary, NC

11d ago

$107k - $130k/yr Full time Ai Workflows Data Analytics Insurance Claims

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Job Description

MetLife is looking for a Product Owner to take end-to-end ownership of vendor-enabled capabilities supporting its Supplemental Health products across the U.S. This hybrid role in Cary, NC focuses on strengthening vendor performance, improving scalability, and accelerating delivery through AI-enabled capabilities.

You will own product delivery across critical workflows, partner with internal stakeholders and vendor teams, and use data and automation to improve operational efficiency, compliance, and decision-making.

What you’ll do

Lead end-to-end product ownership of vendor-delivered capabilities across core processes, including group setup, certificate issuance, claims adjudication, and call center servicing
Oversee vendor performance by ensuring accountability for delivery, guiding evolution of operational capabilities, and driving continuous improvement in quality, timeliness, and scalability
Manage product updates and regulatory changes across states and products, ensuring vendors accurately implement enhancements and maintain compliance
Use data-driven insights and AI-enabled tools to improve vendor performance tracking, operational efficiency, and decision-making
Coordinate with internal stakeholders and vendor teams to implement, track, and continuously optimize systems, processes, and data exchanges

What you bring

Bachelor’s degree and 7 years of demonstrated experience in product management and vendor management, with ownership of delivery outcomes
Proven ability to lead third-party/vendor teams, including defining requirements, prioritizing work, and holding partners accountable to execution and results
Hands-on experience leveraging AI tools and capabilities such as Copilot and ChatGPT (or similar) to improve product delivery, analyze data, and drive operational efficiencies
Strong analytical, problem-solving, and communication skills, including translating complex business needs into actionable requirements
10 years of experience in insurance, employee benefits, or financial services, with familiarity in supplemental health products or claims operations
Background working within vendor-supported operating models, especially across claims adjudication, policy/certificate generation, or servicing functions
Experience working in Agile or structured delivery environments, including backlog prioritization and delivery planning
Knowledge of AI, automation, or digital capabilities applied to claims processing, servicing, or operational efficiency
Demonstrated ability to improve processes, drive performance metrics, and strengthen vendor accountability and outcomes

Technology

Copilot
ChatGPT

Location and schedule

Cary, NC (hybrid)
Minimum 3 days per week in office

Compensation and incentives

Expected salary range: $107,000 - $130,000 per year
May be eligible for annual short-term incentive compensation and stock-based long-term incentives, subject to plan terms

Benefits

Comprehensive health plan including medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP) and digital mental health programs
Parental leave
Paid time off and paid holidays
Volunteer time off
Tuition assistance

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14d ago

Senior Insurance Systems Product Owner

Church Pension Group Services Corporation Bennington, VT

Bennington, VT

14d ago

$90k - $120k/yr Full time Senior Insurance Claims Insurance Operations

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Job Description

Church Pension Group Services Corporation seeks a Senior Insurance Systems Product Owner to oversee CIC’s core insurance platforms end-to-end, acting as the primary bridge between CIC business partners, Information Services, and vendor ecosystems. Based in Bennington, Vermont with a hybrid work arrangement, this role focuses on optimizing underwriting, claims, billing, endorsements, and applied cash workflows by translating strategic needs into actionable system improvements.

Responsibilities

Lead as the senior Product Owner for the Majesco, ONEINC, LexisNexis, FIS, and ISO/Verisk platforms.
Manage the full lifecycle of system changes, from intake and requirements through prioritization, testing, release validation, and post-release reviews.
Collaborate with Business Owners to steer product roadmaps, identify optimization opportunities, and align vendor delivery with CIC priorities.
Proactively identify risks, dependencies, and opportunities for improvement across underwriting, claims, billing, endorsements, and applied cash.
Serve as CIC’s senior liaison to BDO and other vendors, ensuring ticket quality, appropriate prioritization, and timely resolutions.
Monitor vendor performance, manage escalations, and verify that deliverables meet functional and operational expectations.
Participate in vendor governance and application review meetings as CIC’s systems authority.
Lead and conduct user acceptance testing for underwriting, policy, billing, and endorsement changes in scheduled releases.
Set testing standards, validate business outcomes, and ensure releases are production-ready.
Collaborate with Underwriters, the CIC Director, CUO, and other functional leaders to design and deliver operational and ad hoc reporting.
Translate business questions into system logic and data outputs.
Develop and maintain comprehensive documentation for systems, reports, processes, and procedures.
Establish documentation standards and ensure materials are accessible, current, and audit-ready.
Identify training needs, develop support materials, and lead or coordinate training sessions for system changes.
Serve as the senior on-site systems resource for the Vermont office.
Coordinate technical support for meetings, audits, and key events (Zoom/Teams, conference room technology, equipment needs).
Provide escalation-level desktop and application support for complex or high-impact issues.
Act as a trusted advisor to business leadership on system capabilities, limitations, and tradeoffs.
Mentor junior staff or contractors as applicable.
Demonstrate an ownership mentality and a commitment to continuous improvement.

Requirements

Proven ability to operate independently in a complex, regulated insurance systems environment.
Strong understanding of policy administration systems, underwriting workflows, and insurance operations.
Exceptional ability to translate business needs into technical requirements and executable outcomes.
Excellent vendor management, prioritization, and communication skills.
Comfortable balancing strategic initiatives with day-to-day operational demands.
8+ years of progressive experience in insurance systems, product ownership, business systems analysis, or related roles.
Prior experience serving as Product Owner or lead business systems resource strongly preferred.
Bachelor’s degree preferred; equivalent combination of education and experience considered. Associate in Technology (ITS) designation from The Institutes a plus.

Technologies

Majesco
ONEINC
LexisNexis
FIS
ISO/Verisk
Zoom
Teams

Benefits

Medical (including Vision)
Dental
Employer funded defined benefit pension plan (five year vesting)
Employee Life Insurance
Spouse and Dependent Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Short-Term Disability (STD) coverage
Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
Business Travel Accident Insurance
Worker’s Compensation
Employee Assistance Program
Retiree health insurance (eligible after 10 years)
Retiree life insurance
401(k) with matching contributions (immediate vesting)
Flexible Spending Accounts (FSAs)
Commuter Benefits
New York’s 529 College Savings Program (NY State residents)

Physical Demands

Extensive keyboard use to perform essential functions.
Occasional after-hours availability to support releases or system issues.

Work Environment

The current arrangement is hybrid, requiring in-office presence in CIC’s Vermont office on Tuesdays through Thursdays with the option to work remotely on Mondays and Fridays. CIC employees are expected to maintain a professional, compassionate, and trustworthy work environment at all times, with reasonable accommodations available to enable performance of essential duties where appropriate.

Salary

USD 90,400 - 120,000 per year

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1mo ago

Product Owner

ASCII Group Bloomington, IL

Bloomington, IL

1mo ago Closed

$90 - $90/hr Contract Analytics Business Intelligence Data Analytics

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Onsite contract opportunity in Bloomington, IL offering USD 90 per hour. You will guide product decisions in the personal lines insurance domain, leveraging Guidewire, Java, Dynatrace, Splunk, and ServiceNow dashboards to drive KPI-driven outcomes, incident management, and API-enabled integration.

What you’ll do

Own the product approach for personal lines, with deep knowledge of policy lifecycle, underwriting, and rating, anchored by Guidewire.
Align REST API and Java/Angular application flows to deliver cohesive user experiences.
Leverage Dynatrace, ServiceNow, and Splunk to monitor systems, analyze logs, and build dashboards that inform decisions.
Manage production incidents and workflows through ServiceNow to maintain smooth operations.
Adopt a data-driven mindset focused on KPIs, performance, and user experience.
Apply Agile product ownership practices: backlog prioritization, user stories, and stakeholder alignment.
Work with API testing tools such as Postman and understand JSON/XML payloads.
Navigate CI/CD pipelines, release management, and environment strategy to support delivery.
Maintain strong integration awareness with third-party services, robust error handling, and data mapping.
Drive root cause analysis (RCA) and balance business value against technical debt.

Requirements

Product owner experience with Guidewire, Java, Dynatrace, Splunk, and ServiceNow for dashboard creation.
Solid understanding of REST APIs and Java/Angular application flow.
Proven work experience using Dynatrace, ServiceNow, and Splunk for monitoring, log analysis, and dashboard development.
Experience managing production incidents and workflows via ServiceNow.
Data-driven mindset with a focus on KPIs, performance, and user experience.
Agile product ownership expertise: backlog prioritization, user stories, stakeholder alignment.
Experience with API testing tools (Postman) and familiarity with JSON/XML payloads.
Familiarity with CI/CD pipelines, release management, and environment strategy.
Strong integration awareness (third-party services, error handling, data mapping).
Ability to drive RCA and balance business value with technical debt.
Strong understanding of personal lines insurance, including policy lifecycle, underwriting, and rating, with Guidewire.

Technologies

Guidewire
Java
Dynatrace
Splunk
ServiceNow
REST APIs
Angular
Postman

Primary focus

Product ownership across Guidewire, Java, Dynatrace, Splunk, and ServiceNow with dashboard creation as a core deliverable.

Domain

Personal line insurance

NICE TO HAVE

Angular
Understanding of API tooling

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Insurance Operations Product Jobs

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