ITIL Product Jobs

2 jobs found

1d ago

Product Operations Lead

Transurban Limited Virginia

Virginia

1d ago

Full time Manager Agile Delivery Lead

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Job Description

Lead product operations for mobility software in North America, onsite at Virginia offices three days per week.

Responsibilities

Collaborate with Business Operations, Product Managers, Technical Leads, and DevOps teams to drive quality outcomes and improve delivery and operational efficiency.
Translate complex business requirements into clear stories, epics, and themes, ensuring the DevOps team stays aligned with product objectives.
Facilitate agile ceremonies (daily stand-ups, fortnightly sprint kickoffs, and showcases) with teams dispersed across North America and Australia.
Ensure product performance meets defined operational and functional requirements, run performance forums, and manage incidents through resolution.
Verify that the latest DevOps changes meet business requirements and are ready for release.
Identify process improvements and opportunities to drive revenue or reduce costs within Tolling Operations, supporting initiatives like GoToll Expansion, Payments Platform Replacement, and Road User Charging.

Requirements

Business Analysis and Requirements Elicitation: Proven ability to translate stakeholder needs into technical requirements, stories, and epics in an Agile/SCRUM setting, with a focus on cost and revenue savings.
System Testing, Verification, and Quality Assurance: Hands-on experience defining, managing, and executing system-level and user acceptance testing to ensure features operate as intended and align with business verification measures.
Information Technology Infrastructure Library (ITIL) and Structured Incident Management: Practical understanding of service management principles to manage operational performance, run performance forums, and track incidents to resolution within a DevOps environment.
Strong Communication and Relationship Management: Excellent interpersonal skills to bridge Virginia operations with product teams in California and Australia.
Agile and Software Product Delivery: Practical experience supporting commercial, cloud-native software products and applying service management processes.
Project Management: Ability to manage operational incidents, prioritize enhancement requests, and drive outcomes with minimal oversight.

Technologies

Agile/SCRUM
ITIL
DevOps

Benefits

A competitive salary and comprehensive benefits package including medical, dental, life, short-term and long-term disability insurance, and retirement plan.
Flexible working and leave options, including the ability to purchase additional six weeks of leave each year.
16 weeks paid parental leave, irrespective of gender or carer status.
Learning and development opportunities to support your career interests.
Health and wellbeing resources, including access to Headspace, Ginger, wellness facilities, and more.
Social activities, community give-back programs, and paid volunteer days.

About the Role

We are seeking a Product Operations Lead to shape and oversee the operation of our mobility software products in North America and to drive strategic growth and innovation.

This role will suit someone with a curious mind and transferable skills, including

Business analysis and requirements elicitation: translating stakeholder needs into actionable requirements, stories, and epics in Agile/SCRUM, with emphasis on cost/revenue savings.
System testing, verification, and QA: hands-on work defining and executing system-level and user acceptance testing to confirm features meet business verification criteria.
ITIL and structured incident management: understanding service management principles to handle performance, run forums, and document incidents to resolution in a DevOps context.
Strong communication and relationship management: ability to connect Virginia-based operations with product teams in other regions.
Agile and software product delivery: experience supporting cloud-native software products and applying service management processes.
Project management: capable of handling operational incidents, prioritizing enhancement requests, and driving outcomes with minimal supervision.

Residency and relocation

Candidates residing in the DMV area (DC, Maryland, Virginia) or within a reasonable commuting distance to Tysons Corner or Alexandria, VA, or willing to relocate at their own expense, will be prioritized.

Job Details

Job type: Permanent
Primary location: Virginia (onsite)
Closing date: 14-Aug-2026 0:00

About Transurban

Transurban focuses on delivering real world value through smart technology and ongoing innovation. The company seeks to understand what creates value for customers on and off the road, aiming to redefine how roads and infrastructure connect communities and improve safety, ease of travel, and efficiency. The organization emphasizes growth, purposeful work, and being a connector between people, places and progress.

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1mo ago

Technical Product Manager (TPM) – IT Infrastructure & Operations

Protolabs Maple Plain, MN

Maple Plain, MN

1mo ago Closed

$107k - $161k/yr Full time Cloud Platform DevOps IT Operations

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Protolabs offers a hybrid work arrangement in Maple Plain, MN, with a competitive salary and annual bonus opportunity, plus a comprehensive benefits package that supports health, financial security, and work-life balance. The Technical Product Manager for IT Infrastructure and Operations defines, prioritizes, and delivers technology solutions that support core infrastructure and operational platforms. You will partner with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable roadmaps that prioritize reliability, scalability, and operational excellence.

Responsibilities

Define and drive execution of infrastructure and IT operations programs aligned with business priorities
Develop and maintain program roadmaps and delivery plans across IT domains
Translate business goals into technical requirements, milestones, and deliverables
Lead end-to-end program execution including planning, scheduling, and risk management
Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
Ensure operational readiness and change coordination within ITIL frameworks
Track program health, milestones, risks, and KPIs
Facilitate agile ceremonies and cross-functional planning
Communicate clearly with technical and business stakeholders
Drive continuous improvement and automation initiatives

Requirements

Bachelor’s degree in a technical field or equivalent experience
5+ years managing complex technical programs
Experience working with Waterfall, Kanban, and Azure DevOps methodologies
Experience in IT infrastructure or operations environments
Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence
Strong program management and execution skills
Ability to manage cross-functional initiatives
Understanding of enterprise IT infrastructure domains
Strong written and verbal communication skills with technical and non-technical stakeholders
Ability to balance technical, operational, and business priorities
Proactive problem-solving and ownership mindset
Able to create clarity in complex domains and build alignment without direct authority

Technologies

Azure DevOps
Active Directory / Entra ID
Microsoft 365 (Exchange, Teams, SharePoint)
Intune
SCCM
Desktop Central
JAMF
ERP/HRIS systems
ITSM tools

Benefits

We offer a competitive salary and annual bonus opportunity
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation

Physical Demands

Regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands and arms, talk, see and hear
Occasionally required to stand, walk, stoop or kneel and may lift and/or move up to 25 pounds

Work Environment

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions
Occasionally spend time in manufacturing areas exposed to machinery and noise; eye protection may be required
Occasionally works in outside weather conditions
Occasional exposure to moving mechanical parts and in high, precarious places
Occasionally exposed to wet and/or humid conditions

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