Product Operations Lead

Lead product operations for mobility software in North America, onsite at Virginia offices three days per week.

Responsibilities

• Collaborate with Business Operations, Product Managers, Technical Leads, and DevOps teams to drive quality outcomes and improve delivery and operational efficiency.
• Translate complex business requirements into clear stories, epics, and themes, ensuring the DevOps team stays aligned with product objectives.
• Facilitate agile ceremonies (daily stand-ups, fortnightly sprint kickoffs, and showcases) with teams dispersed across North America and Australia.
• Ensure product performance meets defined operational and functional requirements, run performance forums, and manage incidents through resolution.
• Verify that the latest DevOps changes meet business requirements and are ready for release.
• Identify process improvements and opportunities to drive revenue or reduce costs within Tolling Operations, supporting initiatives like GoToll Expansion, Payments Platform Replacement, and Road User Charging.

Requirements

• Business Analysis and Requirements Elicitation: Proven ability to translate stakeholder needs into technical requirements, stories, and epics in an Agile/SCRUM setting, with a focus on cost and revenue savings.
• System Testing, Verification, and Quality Assurance: Hands-on experience defining, managing, and executing system-level and user acceptance testing to ensure features operate as intended and align with business verification measures.
• Information Technology Infrastructure Library (ITIL) and Structured Incident Management: Practical understanding of service management principles to manage operational performance, run performance forums, and track incidents to resolution within a DevOps environment.
• Strong Communication and Relationship Management: Excellent interpersonal skills to bridge Virginia operations with product teams in California and Australia.
• Agile and Software Product Delivery: Practical experience supporting commercial, cloud-native software products and applying service management processes.
• Project Management: Ability to manage operational incidents, prioritize enhancement requests, and drive outcomes with minimal oversight.

Technologies

• Agile/SCRUM
• ITIL
• DevOps

Benefits

• A competitive salary and comprehensive benefits package including medical, dental, life, short-term and long-term disability insurance, and retirement plan.
• Flexible working and leave options, including the ability to purchase additional six weeks of leave each year.
• 16 weeks paid parental leave, irrespective of gender or carer status.
• Learning and development opportunities to support your career interests.
• Health and wellbeing resources, including access to Headspace, Ginger, wellness facilities, and more.
• Social activities, community give-back programs, and paid volunteer days.

About the Role

We are seeking a Product Operations Lead to shape and oversee the operation of our mobility software products in North America and to drive strategic growth and innovation.

This role will suit someone with a curious mind and transferable skills, including

• Business analysis and requirements elicitation: translating stakeholder needs into actionable requirements, stories, and epics in Agile/SCRUM, with emphasis on cost/revenue savings.
• System testing, verification, and QA: hands-on work defining and executing system-level and user acceptance testing to confirm features meet business verification criteria.
• ITIL and structured incident management: understanding service management principles to handle performance, run forums, and document incidents to resolution in a DevOps context.
• Strong communication and relationship management: ability to connect Virginia-based operations with product teams in other regions.
• Agile and software product delivery: experience supporting cloud-native software products and applying service management processes.
• Project management: capable of handling operational incidents, prioritizing enhancement requests, and driving outcomes with minimal supervision.

Residency and relocation

Candidates residing in the DMV area (DC, Maryland, Virginia) or within a reasonable commuting distance to Tysons Corner or Alexandria, VA, or willing to relocate at their own expense, will be prioritized.

Job Details

• Job type: Permanent
• Primary location: Virginia (onsite)
• Closing date: 14-Aug-2026 0:00

About Transurban

Transurban focuses on delivering real world value through smart technology and ongoing innovation. The company seeks to understand what creates value for customers on and off the road, aiming to redefine how roads and infrastructure connect communities and improve safety, ease of travel, and efficiency. The organization emphasizes growth, purposeful work, and being a connector between people, places and progress.