AI Technical Product Owner

Popular Bank is hiring an AI Technical Product Owner to help shape and scale its Microsoft Power Platform ecosystem in a hybrid setting in San Juan, PR. In this role, you will drive strategy, adoption, governance, and continuous evolution for Power Platform and AI-enabled capabilities, partnering closely with business and technology stakeholders to build a roadmap that supports measurable value.

What you’ll focus on

You will define and execute the vision for the Microsoft Power Platform ecosystem, translating business priorities, technology initiatives, governance requirements, and adoption opportunities into actionable platform initiatives. This includes managing intake, demand, evaluation, and prioritization processes, then aligning stakeholders through planning sessions, roadmap reviews, and ongoing prioritization discussions.

As a primary liaison between business stakeholders, platform teams, and citizen developers, you will also lead governance initiatives that support sustainable growth. You will coordinate governance reviews and platform assessments, drive continuous improvement, and strengthen operational controls by partnering with technology, cybersecurity, risk, compliance, and audit teams.

A key part of the job is building visibility. You will define success metrics, KPIs, and value realization measures for platform investments, and develop executive reporting and dashboarding capabilities that track adoption, usage, compliance, and overall platform health.

AI and community enablement

On the AI side, you will support adoption strategies for Copilot Studio and other AI-enabled capabilities within the Power Platform ecosystem. You will define intake, prioritization, and governance frameworks for AI-powered use cases, and ensure AI capabilities align with enterprise standards and policies. You will also establish operational guidelines for ownership expectations, monitoring practices, and lifecycle management for AI-enabled solutions.

To enable scale through people, you will lead the Power Platform Community of Practice and related engagement initiatives. This includes establishing and maintaining a citizen development operating model that balances innovation, supportability, governance, and business value, and running a Champions Program to accelerate adoption and build platform advocates across business units. You will create standards, templates, guidance, naming conventions, and best practices for makers and citizen developers, and facilitate training sessions, workshops, office hours, community events, and adoption campaigns.

Requirements

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, or a related field required.
• Master’s Degree in Technology, Information Systems, Business Administration, or a related discipline is preferred.
• 3+ years experience in product ownership, digital workplace technologies, enterprise platforms, business automation, process improvement, or related disciplines.
• 2+ years hands-on experience with Microsoft Power Platform technologies, including Power Apps, Power Automate, Dataverse, Power Pages, or related solutions.
• Experience supporting enterprise technology platforms, governance initiatives, platform adoption programs, or digital transformation efforts.
• Experience managing roadmaps and backlogs, prioritization processes, stakeholder engagement, or product planning activities.
• Experience working cross-functionally with business and technology teams.
• Preferred: experience supporting low-code platforms, citizen development programs, workflow automation initiatives, or productivity technologies.
• Preferred: experience with AI-enabled solutions, Copilot technologies, or emerging AI capabilities within the Microsoft ecosystem.
• Strong understanding of Power Platform capabilities including Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio.
• Knowledge of platform governance, lifecycle management, environment strategy, Data Loss Prevention (DLP), managed environments, and adoption best practices.
• Understanding of citizen development frameworks, Community of Practice models, and user enablement strategies.
• Familiarity with Microsoft 365 technologies including Teams, SharePoint Online, OneDrive, Entra ID, and Microsoft Copilot.
• Knowledge of Agile methodologies, product ownership practices, and backlog management techniques.
• Experience with analytics, reporting, and performance measurement tools including Power BI.
• Understanding of responsible AI principles, AI governance concepts, and business adoption considerations.
• Strong facilitation, presentation, communication, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining focus on strategic objectives and business value.

Helpful technologies and frameworks

• Microsoft Power Platform: Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio
• Microsoft BI and collaboration: Power BI, Microsoft 365, Teams, SharePoint Online, OneDrive
• Security and identity: Entra ID
• Governance and delivery: Agile, Data Loss Prevention (DLP)

Certifications

• Certified Scrum Product Owner (CSPO)
• SAFe Product Owner/Product Manager (POPM)
• Microsoft Power Platform Fundamentals (PL-900)
• Microsoft Power Platform Developer (PL-400)
• Microsoft Power Platform Functional Consultant (PL-200)
• Microsoft Certified: Power Platform Solution Architect Expert

Academic preparation requirement

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Hybrid work note

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.