This role delivers product ownership and business analysis to support Child Welfare technology systems used in Human Services administration.

Provide business analysis and product ownership for technology systems used to administer Human Services programs, primarily PATH NC
Act as subject matter expert for Permanency Planning services within Child Welfare
Apply knowledge and experience from the direct delivery of Child Welfare services and benefits
Support functional system analysis, policy support, and policy enforcement criteria for a child welfare case management system
Set priorities for program-related capabilities based on stakeholder requests and priorities
Partner with stakeholders to define, develop, and implement strategic goals through technology enhancements

Bachelor’s degree in business administration, computer science, or a related field (or equivalent combination), plus 2 years of experience in business consultation, process improvement, or requirement gathering in an information technology environment
OR Associate degree in business administration, computer science, or a related field (or equivalent combination), plus 3 years of related experience in an information technology environment
OR High School or GED plus 5 years of related experience in an information technology environment
Education and experience may be evaluated as an equivalent combination

Experience working in Child Welfare through direct practice or policy, ideally in North Carolina
Experience working with current Child Welfare technology, including PATH NC or other child welfare technology systems
Experience with Permanency Planning Services in Child Welfare

Complete the application in its entirety; resumes will not be accepted in lieu of completing the application
Provide information in the appropriate sections, including Education (including high school and all degrees), Work Experience, and Certificates & Licenses
Supplemental question answers do not replace providing all relevant information in the application body
If multiple applications are submitted to the same posting, only the most recent application received prior to the closing date will be accepted
Submit by 5:00 PM on the closing date
Applicants may be subject to a criminal background check; positions considered “Positions of Trust” require a criminal background check
Degrees must be from appropriately accredited institutions
Transcripts and degree evaluations may be uploaded with the application
State of North Carolina/Office of State Human Resources uses NACES as a referral resource for credential equivalency

Transcripts, degree evaluations, and cover letters may be uploaded with the application

Veteran’s Preference: attach DD-214 Member-4 Form with the application
National Guard Preference: attach NGB 23A (RPAS) along with the state application (if a current NC National Guard member in good standing)
Former NC Army National Guard or NC Air National Guard members with honorable discharge and six years of creditable service: attach a copy of DD 256 or NGB 22 along with the state application

DHHS will provide reasonable accommodation for people with disabilities or known limitations covered by the PWFA

Questions about the posting: [email protected]

Child Welfare Product Owner

Job Description