Digital Product Owner

Hillsdale College is seeking a Digital Product Owner to lead ongoing design, development, and improvement of digital business processes supporting Virtuous Raise and HubSpot. In this onsite role in Hillsdale, MI, you will act as a subject-matter expert and the main connection point between business stakeholders, end-users, and ITS, with a focus on system enhancements and dependable platform operations.

As the Digital Product Owner, you will shape how teams work inside Virtuous Raise and HubSpot, provide day-to-day business process support, and help ensure the platforms remain secure, integrated, and performant. You will also partner closely with ITS on security, integrations, performance monitoring, maintenance, and upgrades, while balancing competing priorities across stakeholders.

What you will do

• Design, configure, and develop business processes in Virtuous Raise and HubSpot, selecting the solutions that best align with departmental and institutional objectives.
• Support Virtuous Raise and HubSpot end-users with business process needs.
• Advise and consult with end-users on business process design, resolve complex operational issues, and recommend process improvements.
• Serve as a subject-matter expert alongside ITS, making recommendations related to security, integrations, performance monitoring, maintenance, and upgrades for Virtuous Raise and HubSpot.
• Act as the primary communication link between business stakeholders and the development team, balancing conflicting demands.

What you bring

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience that demonstrates the required technical competencies.
• Experience managing CRM platforms.
• Familiarity with RaiseDonors, Virtuous Raise and/or HubSpot.
• Excellent written and verbal communication.
• Ability to analyze system performance issues, perform root cause analysis, and implement or recommend technical solutions.
• Ability to prioritize and execute multiple initiatives independently.

Tools and technologies

• Virtuous Raise
• HubSpot
• RaiseDonors
• Blackbaud CRM

Additional skills

• Experience in fundraising operations or higher education advancement.
• Experience with Blackbaud CRM.
• Familiarity with database concepts, data mapping, or ETL processes.