Minneapolis, MN

Product Jobs in Minneapolis, MN

23 jobs found

Include remote jobs

1d ago

Senior Product Manager - Consumer Checkout, POS Lending

U.S. Bank National Association Minneapolis, MN

Minneapolis, MN

1d ago

$127k - $149k/yr Full time Banking & Lending Consumer Lending Customer Experience

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Job Description

This Senior Product Manager role leads the Avvance Consumer Checkout experience, a point-of-sale lending solution for consumers. The position owns product vision, strategy, roadmap, OKRs, and execution across the checkout journey, including partner-embedded integration through capabilities and APIs.

What You Will Own

Product vision, strategy, roadmap, and outcomes for the Avvance Consumer Checkout experience, balancing consumer needs, business objectives, partner requirements, regulatory requirements, and technology considerations.
A strong understanding of the point-of-sale lending journey, including application, decisioning touchpoints, loan option presentation and selection, disclosures, acceptance, and consumer communications.
Product outcomes and OKRs, translated into prioritized features, epics, and actionable delivery plans.
Cross-functional agile or scrum product direction, including backlog prioritization and close collaboration with Design and Technology across discovery, development, launch, and ongoing optimization.
Consumer experience improvement using customer research, behavioral analytics, funnel performance, experimentation, and other insights to reduce friction and improve conversion and customer outcomes.
Connected experiences across both U.S. Bank-owned and partner-embedded journeys, defining scalable capabilities and API requirements that enable partners to integrate Avvance into their checkout flows.
Technical fluency sufficient to understand APIs, services, data flows, system dependencies, technical trade-offs, and how front-end experiences connect to underlying platforms.
Collaboration with Experience Design, Technology, Legal, Compliance, Risk, Marketing, Analytics, Operations, and other Product teams within Avvance and across U.S. Bank to deliver connected customer experiences.
Proactive management of dependencies, risks, and trade-offs, driving decisions and alignment among stakeholders.
Product performance metric definition and monitoring, including analysis of customer and business data and conversion of findings into product priorities and measurable improvements.
Clear communication of product strategy, priorities, decisions, progress, and outcomes to stakeholders and senior leaders.

Required Qualifications

Five or more years of Product Management experience, or equivalent experience leading complex digital products and customer experiences.
Experience owning product strategy, roadmap, prioritization, and delivery for customer-facing digital products.
Experience leading an agile product delivery team and managing a product backlog from discovery through implementation and optimization.
Strong analytical and problem-solving skills, including the ability to use data and customer insights for product decisions.
Experience with digital checkout, consumer lending, payments, financial services, e-commerce, embedded finance, or similar transaction-oriented customer experiences.
Experience with consumer journeys covering application, eligibility or decisioning, presentation of financing options, disclosures, acceptance, and communications.
Experience defining or managing API-based products, partner integrations, embedded experiences, or platform capabilities.
Strong technical fluency with APIs, application architecture, system dependencies, data flows, and integration patterns.
Experience using customer research, behavioral analytics, funnel analysis, experimentation, and performance measurement to improve digital experiences.
Experience collaborating across Technology, Experience Design, Legal, Compliance, Risk, Marketing, Analytics, Operations, and Product teams in a complex or regulated environment.
Ability to navigate ambiguity, make informed trade-offs, influence stakeholders, and communicate effectively with technical teams, business partners, and senior leaders.

Location and Compensation

Location: Minneapolis, MN (onsite)
Salary: USD 126,820 - 149,200 per year
Minimum Experience: 5 years

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

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4d ago

Sr Product Owner - Enterprise Data

Thrivent Minneapolis, MN

Minneapolis, MN

4d ago

$133k - $180k/yr Full time Senior Analytics Business Intelligence

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Job Description

Thrivent is hiring a Sr Product Owner for an onsite enterprise data product team in Minneapolis, MN.

Responsibilities

Serve as a key member of a cross-functional team delivering continuous value through compelling, empowering customer experiences
Partner with the Product Manager and stakeholders to align work prioritization with Thrivent priorities, the overall product roadmap, and provide product development feedback and direction
Develop and socialize product strategy with senior leaders across the organization
Innovate and evolve the product aligned to strategic priorities
Create, maintain, and evolve the product roadmap
Maintain and refine the product backlog, including creating user stories and acceptance criteria and prioritizing stories by maximum business value aligned to product strategy
Ensure stories clearly communicate customer and stakeholder needs tied to key business objectives and product strategies; provide consultation during agile planning and grooming sessions as needed
Coach team members on effective product management and agile techniques to improve team capability
Coordinate with other product teams to align product roadmaps and sprint plans to maximize business value delivery
As a functional leader in an agile team, keep the team aligned around shared goals and objectives and attend all team meetings
Engage with customers and users regularly to identify implicit and explicit needs
Develop and track key value drivers to measure product discovery effectiveness and overall product performance; communicate results to stakeholders and business leaders
Maintain urgency to achieve goals and leverage resources to address unexpected obstacles
Inspire others to deliver challenging goals with high performance standards while committing to the organization’s direction (Product/Agile/DevOps)
Model Thrivent leadership competencies: courage, collaboration, and commitment, including resiliency, sound decision-making, and accountability
Support an environment focused on continuous improvement, exceptional employee engagement, and commitment to clients
Shape and support a culture aligned with Thrivent purpose, promise, and values to maintain trust and reputation with clients

Requirements

Bachelor's degree or equivalent work experience
5-7 years of relevant business experience
Experience with enterprise data products, analytics, reporting, governance, or data platform initiatives in financial services or other highly regulated industries
Proven ability to define and measure product value using business outcomes, adoption, quality, operational efficiency, or customer impact
Experience partnering with business leaders, data engineers, architects, analysts, and technical delivery teams
Understanding of iterative development fundamentals and software development processes and procedures
Expertise in Agile Product Management principles, stakeholder management, market and user research, technology management, and process design
Strong communication, collaboration, and influence skills across organizational levels, including facilitation and executive communication
Ability to navigate ambiguity, translate business problems into actionable product priorities, and facilitate alignment across stakeholder groups
Strong prioritization and tradeoff-management skills across competing stakeholder needs
Ability to influence without direct authority across business and technology teams

Technologies

Databricks
Snowflake
Power BI

Preferred

Certified Product Owner or similar certification
Experience with modern data platforms such as Databricks, Snowflake, Power BI, or similar technologies
Experience with data governance, metadata management, data quality, lineage, or master data management
Experience developing and managing enterprise data products supporting analytics, customer insights, operational reporting, decision support, or AI-enabled capabilities
Financial services experience, preferably life insurance, health insurance, annuities, product management, distribution, or advisor capabilities
Expert in defining high-quality business requirements and proficient in Agile story writing
Expertise with foundational product management tools, techniques, and principles across discovery, design, build, release, and measure
Strong leadership skills to coordinate and motivate product teams even without direct reporting relationships
Experience working in large, complex organizational initiatives

Benefits

Various bonuses, including annual or long-term incentives
Medical, dental, and vision insurance
Health Savings Account
Flexible Spending Account
401k
Pension
Life and accidental death and dismemberment insurance
Disability insurance
Supplemental protection insurance
20 days of Paid Time Off each year
Sick and Safe Time
10 paid company holidays
Volunteer Time Off
Paid parental leave
EAP
Well-being benefits and other employee benefits

Location: Minneapolis, MN (onsite)

Salary: USD 132,814 - 179,690 per year

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4d ago

Product Owner - Enterprise Data

Thrivent Minneapolis, MN

Minneapolis, MN

4d ago

$115k - $155k/yr Full time Analytics Big Data Bigdata

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Job Description

Thrivent is looking for a Product Owner - Enterprise Data to join an onsite, cross-functional team in Minneapolis, MN. In this role within the Enterprise Data Products organization, you will help define direction through discovery, prioritize customer needs, and support continuous delivery of trusted, scalable enterprise data products across corporate functions.

You will work closely with a Product Manager and a range of stakeholders to ensure product priorities align with Thrivent’s roadmap, while maintaining a product backlog that supports maximum business value. Your focus will include evolving the product roadmap, engaging with customers and users to surface explicit and implicit needs, and tracking value drivers to communicate product performance to business leaders.

What you’ll do

Serve as a key member of a cross-functional, agile product team focused on continuous delivery of value through customer-centered experiences.
Collaborate with the Product Manager and stakeholders to align prioritization with organizational priorities and the overall product roadmap, while providing product development feedback and direction.
Continuously innovate and evolve the product in alignment with strategic priorities, including creating, maintaining, and evolving the product roadmap.
Maintain and refine the product backlog by creating user stories and acceptance criteria, and prioritizing work based on maximum business value and product strategy.
Ensure stories clearly communicate customer and stakeholder needs aligned to key business objectives; be available for consultation during agile planning and grooming sessions.
Coordinate with other product teams and owners to align roadmaps and sprint plans to maximize value delivered to the organization.
Engage with customers and users regularly to uncover implicit and explicit needs.
Develop and track key value drivers that measure effectiveness of product discovery and overall product performance, and communicate results to stakeholders and business leaders.
Demonstrate urgency in achieving goals and leverage available resources to address unexpected obstacles.
Model Thrivent leadership competencies by showing resiliency, making strong decisions through collaboration, and holding yourself and others accountable.
Support an environment centered on continuous improvement, exceptional employee engagement, and a strong commitment to clients, while contributing to a culture aligned with Thrivent’s purpose, promise, and values.

Required qualifications

Bachelor’s degree or equivalent work experience
4 to 6 years of relevant business experience
Experience supporting enterprise data products, analytics, reporting, governance, or data platform initiatives in financial services or other highly regulated industries
Proven ability to define and measure product value through business outcomes, adoption, usage, quality, efficiency, or customer impact
Experience partnering with business leaders, data engineers, architects, analysts, and technical delivery teams
Understanding of iterative development and software development processes and procedures
Familiarity with Agile product management, stakeholder management, market and user research, technology management, and process design
Strong organization and attention to detail
Ability to navigate ambiguity, translate business problems into actionable product priorities, and facilitate alignment across multiple stakeholder groups
Strong prioritization and tradeoff-management skills across competing stakeholder needs
Ability to influence without direct authority across business and technology teams
Passion and understanding of emerging technology and trends
Strong communication abilities across seniority levels and disciplines

Technologies

Databricks
Snowflake
Power BI

Preferred qualifications

Certified Product Owner or similar certification
Experience with modern data platforms such as Databricks, Snowflake, Power BI, or similar technologies
Experience with data governance, metadata management, data quality, lineage, or master data management
Experience developing business cases, roadmaps, and product execution strategies
Experience defining high-quality business requirements and writing Agile user stories
Experience using foundational product management tools, techniques, and principles across discovery, design, build, release, and measure
Strong leadership skills to coordinate and motivate product teams, including outside direct reporting relationships
Experience working in large, complex organizational initiatives

Compensation and location

Location: Minneapolis, MN (onsite)
Salary range (full-time): $114,731 - $155,224 per year

Benefits

Various bonuses (including annual or long-term incentives)
Medical, dental, and vision insurance
Health savings account
Flexible spending account
401k and pension
Life and accidental death and dismemberment insurance
Disability insurance
Supplemental protection insurance
20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays
Volunteer Time Off
Paid parental leave
EAP and well-being benefits

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4d ago

Sr Product Manager - Enterprise Data

Thrivent Minneapolis, MN

Minneapolis, MN

4d ago

$139k - $189k/yr Full time Senior Analytics Business Intelligence

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Job Description

Thrivent is building an Enterprise Data product portfolio that supports corporate functions with trusted, reusable capabilities for analytics, governance, operational decision-making, and AI-enabled experiences. This onsite role in Minneapolis, MN partners across business and technology teams to shape long-term strategy, drive roadmap execution, and track outcomes through measurable KPIs.

What you’ll do

Own the long-term product roadmap as part of broader business strategy for enterprise data products.
Develop a clear product strategy grounded in personas, use cases, customer benefits, and solution value propositions.
Ensure business strategies are translated into product roadmaps and executed iteratively.
Lead collaboration to manage, prioritize, and sequence roadmap releases across multiple products, aligned to capacity constraints.
Resolve stakeholder conflicts constructively and guide tradeoff discussions to support high-value decisions.
Define and track Key Performance Metrics, ensuring KPIs deliver the intended business value and coaching teams on gaps.
Engage regularly with customers and users to uncover implicit and explicit needs, convert them into product hypotheses, and refine solutions through testing.
Collaborate across product teams to create and roll out operational plans, while facilitating alignment between teams.
Consult with business and technology partners on broader roadmap objectives.
Coach team members on product management effectiveness and agile techniques to mature capabilities across the team.
Research industry best practices and trends to increase effectiveness, and apply advanced product management knowledge to coach others.
Model Thrivent leadership competencies, including courage, collaboration, and commitment, by demonstrating resiliency and holding yourself and others accountable.
Support continuous improvement, exceptional employee engagement, and an unwavering commitment to clients, aligned to Thrivent’s purpose, promise, and values.
Provide supervision in a non-direct manner, with responsibility for large complex product teams that include cross-functional members (no direct personnel supervisory responsibility is specified).

What you bring

Bachelor’s degree or equivalent work experience.
10+ years of relevant business experience, including in a product owner role or similar.
Experience in enterprise data products, analytics, reporting, governance, or data platform initiatives in financial services or other highly regulated industries.
Proven experience defining product strategy, roadmaps, and measurable business outcomes for enterprise products or platforms.
Ability to partner with business leaders, data engineers, architects, and technical delivery teams.
Experience leading product discovery and translating business needs into product investments and roadmap priorities.
Strong prioritization and tradeoff-management skills across competing stakeholder needs.
Ability to influence without direct authority across business and technology teams.
Expertise in Agile Product Management principles, stakeholder management, market and user research, technology management, and process design.
Certified Product Manager or similar certification.
Experience with modern data platforms such as Databricks, Snowflake, Power BI, Azure, or similar technologies.
Knowledge of data governance and practices including metadata management, data quality, lineage, or master data management.
Financial services experience related to enterprise functions such as regulatory, compliance, operational, or risk-related domains.
Proven success developing business cases, roadmaps, and business unit strategy, with outcomes expressed using relevant metrics.
Strong foundation across the product cycle (discovery, design, build, release, measure), with success leading product teams in multiple contexts.
Financial management skills to administer budgets across multiple products and ensure return on investment requirements are met.

Technology focus

Databricks
Snowflake
Power BI
Azure

Compensation and benefits

Salary range: $139,455.00 to $188,676.00 per year. Final base pay will depend on location, relevant experience, skills, knowledge, business needs, market demand, and other factors.

Various bonuses (including annual and long-term incentives)
Medical, dental, and vision insurance
Health savings account and flexible spending account
401k and pension
Life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance
20 days of Paid Time Off each year, plus Sick and Safe Time
10 paid company holidays
Volunteer Time Off
Paid parental leave
EAP and well-being benefits
Reasonable accommodation for individuals with disabilities: contact human.resources@thrivent.com or 800-847-4836

Location: Minneapolis, MN (onsite)

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6d ago

Product Owner Senior

Allianz Minneapolis, MN

Minneapolis, MN

6d ago

$82k - $124k/yr Full time Senior Agile Methodologies Agile Scrum

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Job Description

At Allianz Life, you will help shape the product direction that delivers real outcomes for customers, end-users, and delivery teams. This Senior Product Owner role combines product strategy with hands-on leadership across the full development lifecycle, supported by a benefits package designed for everyday well-being and long-term security.

Location: Minneapolis, MN (onsite)
Salary range: $82,000 - $124,000 per year
Required experience: 2+ years
Education: 4-year degree required or equivalent work experience

What you’ll do

Articulate and define the vision, benefits, and roadmap for the team’s product.
Oversee and approve work across the entire development lifecycle, including design, development, and product lifecycle activities.
Partner with prospective users, customers, and cross-functional teams to identify needs and translate them into product requirements, user stories, and sprint plans.
Serve as the product team leader and liaison to end-users, driving continuous feedback and improvement.
Maintain accountability for overall project delivery and work toward successful product outcomes.
Ensure the Product Backlog is transparent, visible, and understood by relevant stakeholders.
Create and maintain the product roadmap, identify epic priorities, and approve and collaborate on user stories and backlog refinement plans tied to SDLC product approvals.
Deliver presentations covering work product and plans.
Engage daily with cross-functional delivery teams to strengthen communication between customers/partners and delivery.
Guide the team to maximize the value delivered through their work.
Participate in Scrum ceremonies.
Communicate with leadership and business at all levels on work progress, roadmap updates, and risks/issues.
Research, analyze, and collaborate with end-users and customers to identify unmet needs and future enhancements.
Utilize artificial intelligence tools and resources, including generative AI.

How you’ll work

You will report to the Senior Director, Product Manager.

What you bring

6+ years of experience required (Life and Annuity experience preferred).
2+ years as a product owner on large-scale projects working with internal and external resources.
SAFe Agile experience is a plus.
4-year degree required or equivalent work experience.
Must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future (includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas).

Benefits and campus support

Choice of comprehensive medical, dental, and vision plan options
Flexible spending and health savings accounts
Tuition reimbursement
Student loan retirement program
Generous annual paid leave
Outstanding 401(k) company match
Life insurance
Onsite health center
Child development center
Fitness facility
Convenience store and two cafeterias
Employee Resource Groups

Technologies: Artificial intelligence tools, generative AI, Scrum, SAFe Agile.

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7d ago

Digital Product Owner

Inspire Medical Systems Minneapolis, MN

Minneapolis, MN

7d ago

$95k - $125k/yr Full time Product Management Product Owner

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Job Description

The Digital Product Owner maximizes the impact delivered by one or more agile product teams by converting product strategy into a clearly defined, continuously refined backlog. This role works daily with cross-functional partners to deliver digital capabilities that are usable, reliable, secure, and compliant, while validating results against acceptance criteria.

Location and Work Model

Minneapolis, MN (onsite)

Compensation

$95,000 - $125,000 USD per year

Core Responsibilities

Own, order, and continuously refine the team backlog to maximize value and align to product outcomes, roadmap priorities, quality needs, technical sustainability, and operational commitments.
Translate product goals, user needs, business rules, regulatory needs, and technical constraints into backlog items, user stories, acceptance criteria, and supporting context.
Ensure backlog items are understood, sliced, sequenced, and delivery-ready; collaborate with the team rather than author requirements independently.
Make timely day-to-day decisions on priority, scope, and clarification within established product direction and decision rights.
Maintain transparent prioritization across new capabilities, defects, technical debt, cybersecurity, quality, compliance, maintenance, and operational work.
Accept or reject completed work against agreed acceptance criteria and confirm that delivered capabilities support the intended outcome.
Provide cross-functional teams with product context, sprint or iteration goals, priorities, and rapid clarification during delivery.
Participate in planning, refinement, reviews, retrospectives, and related activities; partner with the Scrum Master or delivery lead to support flow and effectiveness.
Collaborate with design, engineering, testing, systems, architecture, data, and quality partners to identify dependencies, reduce ambiguity, and mitigate delivery risk.
Protect team focus by managing intake, triaging urgent requests and defects, and making trade-offs visible to the Product Manager and stakeholders.
Coordinate priorities and dependencies across teams while maintaining one transparent source of truth for committed and upcoming work.
Support release planning, readiness, validation, deployment, and post-release monitoring.
Represent user and customer needs at the team level to keep work aligned to the problem, expected outcome, and product strategy.
Partner with the Product Manager and design or research partners in discovery, solution validation, and translating learning into delivery-ready work.
Gather feedback from users, stakeholders, support channels, analytics, and product operations to guide backlog decisions and continuous improvement.
Demonstrate completed capabilities and communicate delivered value, open decisions, risks, and next steps.
Embed applicable quality, regulatory, privacy, cybersecurity, accessibility, clinical, safety, and data requirements into backlog items and acceptance criteria.
Maintain traceability and support product development records, reviews, approvals, and change controls within the quality management system.
Partner with team members to ensure nonfunctional requirements are considered, including reliability, performance, observability, security, supportability, and maintainability.
Support defect triage and post-market improvements as assigned.
Use delivery and product data to identify bottlenecks, quality trends, and opportunities to improve team flow and delivered value.

Required Qualifications

Bachelor’s degree in business, Engineering, Computer Science, Healthcare Administration, or related discipline.
5+ years of progressive experience in product ownership, business analysis, software delivery, engineering, design, quality, program management, or a related digital product role.
Demonstrated experience managing and prioritizing a product backlog and defining clear user stories, acceptance criteria, dependencies, and team goals.
Experience working as an embedded partner to cross-functional agile software teams, including internal or external delivery partners.
Ability to translate user, business, technical, and compliance needs into actionable team-level work.
Sound judgment for timely decisions, including knowing when to involve the Product Manager or other decision makers.
Strong facilitation, communication, organization, problem-solving, and stakeholder management skills.
Experience using digital delivery tools such as Azure DevOps or Jira and interpreting delivery and product data.

Technologies

Azure DevOps, Jira

Benefits

Multiple health insurance plan options.
Employer contributions to Health Savings Account.
Dental, Vision, Life and Disability benefits.
401k plan + employer match.
Identity Protection.
Flexible time off.
Tuition Reimbursement.
Employee Assistance program.
Opportunity to participate in ownership and success through equity awards and the Employee Stock Purchase Program.

Preferred Experience

Experience with healthcare, medical devices, regulated software, software as a medical device, or another regulated industry.
Experience with quality systems, design controls, risk management, human factors, privacy, cybersecurity, accessibility, or validation.
Experience with mobile applications, web products, cloud services, APIs, data products, identity and access capabilities, or connected devices.
Agile or product ownership certification.
Experience working with distributed or vendor development teams.

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7d ago

Product Owner

Inspire Medical Systems Minneapolis, MN

Minneapolis, MN

7d ago

$90k - $120k/yr Full time It Service Management IT Services ITSM

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Job Description

Inspire Medical Systems is hiring an onsite Service Desk Product Owner in Minneapolis to drive the strategy, roadmap, and continual improvement of digital employee support services.

Responsibilities

Define and communicate the Service Desk operations vision, strategy, goals, and multi-year roadmap aligned to organizational priorities.
Spot opportunities to improve the end-user support experience via process redesign, self-service, automation, knowledge, analytics, and emerging technologies.
Create outcome-based objectives, success measures, and value realization plans.
Develop business cases and recommendations for investments, enhancements, and lifecycle decisions.
Own, maintain, and prioritize the Service Desk ticket backlog using business value, risk, user impact, operational need, compliance requirements, and technical dependencies.
Balance delivery across new capabilities, technical debt, defects, platform maintenance, and continual improvement.
Provide direction for Service Desk capabilities within ServiceNow ITSM and related employee support technologies.
Partner with ITSM process owners to strengthen Incident, Request, Knowledge, Problem, and Major Incident Management capabilities.
Ensure alignment with ITIL-based service management practices and organizational technology standards.
Build relationships with Service Desk leadership and cross-functional partners across infrastructure, security, applications, Human Resources, business functions, and end users.
Facilitate discovery sessions, roadmap reviews, backlog refinement, prioritization discussions, and product demonstrations.
Gather and analyze user feedback, customer satisfaction data, service trends, and operational pain points.
Champion intuitive, accessible, and consistent support experiences across channels.
Communicate priorities, decisions, dependencies, risks, and outcomes to stakeholders and leadership.
Define and monitor product and service outcomes including adoption, customer satisfaction, self-service effectiveness, automation value, service performance, and operational efficiency.
Use ticket trends, demand data, voice-of-customer feedback, and performance reporting to identify and prioritize improvements.
Develop and maintain dashboards and executive-level reporting to show platform and service health.

Requirements

Bachelor’s degree in information technology, Computer Science, Business, or a related discipline, or equivalent practical experience.
5+ years of progressive experience in IT service management, Service Desk operations, enterprise platform delivery, product ownership, or a related field.
Strong understanding of ITIL and IT Service Management principles.
Experience with ServiceNow ITSM or a comparable enterprise service management platform.
Experience leading cross-functional initiatives and influencing decisions without direct authority.
Strong analytical, facilitation, organizational, and problem-solving skills.
Excellent written, verbal, presentation, and interpersonal communication skills.
Proven ability to manage competing priorities in a fast-paced environment.

Technologies

ServiceNow ITSM
ITIL
IT Service Management
ITSM
ServiceNow

Benefits

Multiple health insurance plan options.
Employer contributions to Health Savings Account.
Dental, Vision, Life and Disability benefits.
401k plan + employer match.
Identity Protection.
Flexible time off.
Tuition Reimbursement.
Employee Assistance program.
Opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.

Additional Position Summary

Translates business and user needs into prioritized product outcomes that improve employee experience, service quality, operational efficiency, and measurable business value.
Acts as the primary liaison among Service Desk operations, Digital and Information Technology teams, business stakeholders, and delivery partners.
Partners with platform administrators, engineers, process owners, vendors, and support leaders to deliver capabilities across ServiceNow ITSM, knowledge management, self-service, automation, virtual agents, reporting, and the broader digital employee support experience.
Does not have primary responsibility for day-to-day people management or shift scheduling.
Provides cross-functional product leadership, establishes priorities, and ensures delivered solutions align with organizational, security, regulatory, and service management requirements.