Director, UX Research

Join NBCUniversal and help shape research that improves Peacock product experiences. This hybrid role in New York brings an opportunity to lead a research roadmap, set methodological standards, and translate findings into strategic, actionable recommendations across the product lifecycle.

What you’ll do

• Partner with cross-functional teams across Commerce and Viewing Product, Design, Analytics, and Product Marketing to advise on research questions and select appropriate methods and tools
• Own and drive a research roadmap that aligns stakeholder and product needs to organizational goals
• Conduct research across the product lifecycle, using approaches such as unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, and diary studies
• Manage complex, overlapping schedules across multiple projects to ensure on-time delivery
• Set new standards for methodological rigor and research excellence
• Create memos and reports that simplify complex ideas, highlight timely insights, and clearly communicate recommendations
• Influence strategic and tactical product roadmaps through cross-functional leadership
• Mentor and coach other researchers
• Use AI-enabled tools to streamline and scale repeatable research workflows
• Select and manage vendors and external research agencies to secure high-quality deliverables and optimal resource allocation
• Stay current on industry trends and emerging technologies

What you bring

• 10+ years of experience in consumer product research or consumer insights
• Expertise designing, executing, and analyzing a range of qualitative and quantitative methods (including in-depth interviews, surveys, prototype tests, card sorts, diary studies, focus groups, correlation analyses, and more)
• Proven success using data and insights to influence business decisions and drive strategic product value through stakeholder influence
• Ability to balance ownership of multiple projects while also leading broader initiatives
• Strong capability to dig into data, find insights beyond what’s visible, and connect findings back to underlying questions
• Familiarity with behavioral data analytics and working alongside data science and analytics teams
• Experience adapting research methodologies for business measurement and reporting
• Experience combining insights across research efforts and behavioral data insights
• Experience leading collaborative, cross-disciplinary efforts
• Exceptional presentation and storytelling skills

Technology

• AI-enabled tools

Benefits

• Eligible for company sponsored benefits including medical, dental and vision insurance, 401(k), paid leave, and tuition reimbursement
• Includes a variety of other discounts and perks

Additional details

• Location: New York, NY (hybrid). Requires contributing from the office a minimum of four days per week. The company may change in-office requirements at any time.
• Salary: $175,000 - $200,000 per year. Bonus and long-term incentive eligible.

During selection, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal is an equal opportunity employer. If you are a qualified individual with a disability or a disabled veteran and need support during the application or recruitment process, request a reasonable accommodation by emailing [email protected].