Sr UX Research

Lead user research strategy and turn qualitative and quantitative evidence into design and product priorities for Deloitte’s DT-US Product Engineering team.

Responsibilities

• Define research strategy, design, and execute user research studies effectively
• Deliver user research expertise across products in a cross-functional environment
• Develop research methodologies and test plans that fit specific products and areas
• Run research across the product development lifecycle, from generative research to uncover new opportunities, iterative concept evaluation, and post-launch testing
• Use a mix of qualitative and quantitative methods to produce actionable insights
• Facilitate internal cross-functional workshops using design-thinking methodologies to strengthen collaboration
• Synthesize research findings into usable assets such as user personas
• Translate research into design opportunities that create user value and delightful experiences
• Collaborate with empowered product teams to define success metrics using qualitative and quantitative perspectives aligned to business goals
• Connect product teams with users by communicating research outcomes in an easily consumable format tied to user outcomes
• Build a systematic approach for collecting, sharing, and communicating research insights to enable design improvements
• Use research insights to inform product strategy and uncover opportunities based on user needs
• Advocate for research findings in a compelling way that drives action across teams
• Work closely with UX designers to convert research findings into actionable recommendations and support implementation
• Partner with empowered product teams to prioritize and identify key research topics
• Stay current with UX, user research, and behavioral analytics trends, best practices, and methodologies
• Create regular summary dashboards to share key research findings and insights with management teams
• Lead data strategy across listening channels such as usage metrics, surveys, and usability testing
• Respond to ad hoc metrics requests to guide design and product decisions
• Provide ongoing insights tied to behavioral metrics such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis
• Share knowledge and improvements within the experience vertical community of practice

Requirements

• 5+ years conducting comprehensive research across multiple methodologies to drive actionable insights that shape product development and customer success
• Mastery of user research craft, recognized for expertise in both qualitative and quantitative research methods and for fostering a learning and innovation culture
• Strong command of user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, and mobile testing
• Experience mentoring junior researchers and building relationships with cross-functional teams to support professional growth
• Expert analytical and problem-solving skills, including data analysis, statistical methods, and building metrics dashboards
• Ability to use research insights to advocate for a customer-focused and product-driven mindset
• Ability to develop creative, strategic research plans that connect big-picture thinking with detailed execution
• Exceptional communication and collaboration skills, able to present findings clearly and influence decisions at all organizational levels
• Experience acting as a player-coach, leading research for large teams and/or independently driving research for specific products
• Ability to conduct rapid, iterative research to inform product decisions and identify simple solutions to complex problems
• Humble, curious, and learning-forward approach with an iterative, action and adaptation mindset for research
• Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field (PhD or other advanced degree preferred)
• Located within a commutable distance to one of the select locations for this role
• Ability to work in the local office at least 3 days per week
• Ability to travel 10%, on average
• Limited immigration sponsorship may be available

Role Overview

• Design, plan, and execute user research studies and analyze behavioral metrics to inform design decisions and experience priorities
• Use a deep toolbox of research methodologies to explore user behavior, workflows, and motivations
• Blend qualitative and quantitative research to support design strategy, rapid prototyping, and iterative testing for continuous improvement

Team

• US Deloitte Technology Product Engineering modernized software and product delivery with a scalable, cost-effective model focused on value and outcomes
• Product Engineering delivers innovative digital solutions for businesses, service lines, and internal operations
• Delivers internal and go-to-market solutions that help Deloitte operate effectively and lead in the market
• Operates as Deloitte’s primary internal development team with a reputation built on delivering with excellence

Compensation

• Salary range: USD 97,600 - 200,600 per year
• Compensation decisions consider a wide range of factors; it is not typical to be hired at or near the top of the range

Location & Work Setup

• Dallas, TX (onsite)
• Minimum office presence: 3 days per week