LIMS Product Owner

Altria Client Services is seeking a LIMS Product Owner and Technical Lead for OneLab (BIOVIA LIMS). In this hybrid role based in Richmond, VA, you will own the platform end to end, guide upgrades and method configuration, and coordinate with laboratory, scientific, quality, and IT stakeholders to deliver improvements with training and change management.

Role Overview

Serve as the product owner for the OneLab LIMS platform, taking responsibility for scope, MVP definition, release sequencing, and delivery of enhancements and upgrades. Lead method and recipe development, system and instrument integrations, reporting and data workflows, and quality, compliance, and risk management activities. Work in a hybrid schedule with in-office time Tuesday through Thursday.

Responsibilities

• Own the OneLab LIMS platform end to end, including scope, MVP definition, release sequencing, and SOWs for enhancements and upgrades.
• Lead platform upgrades from readiness and gap assessment through testing and go-live, including prioritizing fixes and moving away from customizations toward out-of-box functionality.
• Define and maintain method architecture and configuration standards to reduce lab and development effort.
• Lead recipe and method development for laboratory customers.
• Configure and support sample login workflows, admin configuration, and system administration.
• Design data import solutions for external contract labs, including testing data files and spec sheets.
• Lead instrument integration and metrology activities, covering instrument setup, connectivity, events, issue resolution, and auditing.
• Support system integrations.
• Maintain QMS documentation, work instructions, and control documents to support system and business changes.
• Prioritize and resolve open compliance and system-related items to support timely risk mitigation.
• Establish testing best practices that improve edge-case coverage and use representative data.
• Translate lab-scientist language into implementable software requirements using visual mock-ups, use cases, workflow diagrams, and live demos.
• Lead and coach method developers.
• Facilitate regular alignment among scientific, quality, and IT business partners.
• Deliver end-user training and organizational change management for new functionality.

Required Qualifications

• Bachelor’s degree or advanced degree in Information Systems, Computer Science, or a related field.
• 5+ years of educational and/or work experience with laboratory or scientific systems.
• Strong written and oral communication, critical thinking, and the ability to translate scientific needs into technical solutions.
• Strong organizational and prioritization skills, including the ability to manage multiple priorities, maintain attention to detail, and meet commitments in a dynamic environment.

Preferred Qualifications

• CSPO (Certified Scrum Product Owner) certification.
• Hands-on experience developing or supporting a LIMS in a regulated laboratory environment.
• Experience as a product owner or team lead on a system implementation or upgrade.
• Experience in instrument and system integrations.
• Working knowledge of QMS documentation, validation, and User Acceptance Testing.
• Familiarity with analytical testing workflows.

Technologies

• BIOVIA LIMS / OneLab
• Scrum
• QMS
• User Acceptance Testing

Work Model

Hybrid work schedule (Tuesday through Thursday in the office). Location: Richmond, VA.

Compensation

• Annual salary range: $104,900.00 - $152,150.00.
• Starting salary is determined based on experience, knowledge, and qualifications.

Benefits

• 15 days of paid time off
• 13 paid holidays
• 2 floating holiday days
• 37.5-hour workweek
• Annual merit increases and performance bonus
• 401(k) matching from day one
• Deferred Profit Sharing, annual company contribution equal to 13%–17% of base salary
• Student loan repayment assistance
• Conference attendance
• Professional development stipends for gaining a new certification
• Comprehensive medical, dental, and vision coverage for you and your family
• Paid parental and bonding leave
• Paid volunteer days

Additional Information

• Relocation benefits are available.
• This position is not eligible for sponsorship.