Product Operations & Fulfillment Specialist

The Product Operations & Fulfillment Specialist owns the end-to-end operating system behind Rimas Entertainment’s merchandise business, ensuring products move smoothly from vendor sourcing to import, inventory management, and online order fulfillment. This role coordinates cross-functionally with Product Strategist, Legal, Accounting/CPA, and artist and touring teams to keep launches on time and within budget.

Core Responsibilities

• Own the end-to-end operational backbone of the merchandise business, covering vendor negotiation and production costing, import and customs activities, inventory and warehousing, and shipping and fulfillment for the online store.
• Coordinate closely with the Product Strategist, Legal, Accounting/CPA, and artist and touring teams to ensure each merch project is delivered on time, on budget, and at the right margin.
• Negotiate pricing, payment terms, lead times, and minimum order quantities with manufacturers and suppliers.
• Manage supplier and partner contracts, including purchase orders and agreements with suppliers, 3PLs, and carriers, in coordination with Legal.
• Maintain an alternate supplier base to reduce single-vendor dependency.
• Evaluate vendor performance across quality, on-time delivery, and cost.
• Coordinate product importation, including documentation, tariff classification, duties, and customs clearance alongside customs brokers.
• Ensure sales, use, and import tax treatment is clarified by market in coordination with the CPA.
• Anticipate customs costs and timelines during project planning.
• Manage the relationship with the warehouse or 3PL.
• Control inventory levels through inventory counts, shrinkage tracking, and turnover management.
• Define reorder points and prevent both stockouts and excess inventory.
• Ensure online store orders are processed and delivered within promised timeframes.
• Negotiate shipping rates and define domestic and international shipping options.
• Manage operational incidents, including delays, losses, returns, and claims.
• Build an operational calendar for each project by working backward from the launch date, including production, transit, customs, and warehouse arrival.
• Flag early when a launch date is at risk.

Requirements

• Bachelor’s degree in marketing, operational management, or advertising.
• 2–4 years in e-commerce, logistics, or supply chain.
• Experience in operations, supply chain, or logistics for physical products, ideally in fashion, merch, retail, or e-commerce.
• Hands-on experience with importation and customs, particularly between the United States and Puerto Rico, plus international shipping experience.
• Strong analytical and organizational skills.
• Experience with Shopify or similar e-commerce platforms, and with 3PLs.
• Working knowledge of customs processes and sales tax (accounting credentials not required).
• Familiarity with digital marketing tools and performance metrics.
• Strong written and verbal communication skills in English and Spanish.
• Excellent interpersonal relations skills.
• Proficiency in Excel, Word, PowerPoint, and similar programs.

Tools & Technologies

• Shopify
• Excel
• Word
• PowerPoint

Key Performance Indicators

• Approved per-product costing before each production order.
• Actual margin versus projected margin per project.
• Percentage of products arriving at the warehouse on the planned date.
• Average customer delivery time and percentage of orders with incidents.
• Inventory accuracy and level of non-moving stock.
• [Monthly] operations, cost, and inventory report.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Role Details

• Location: San Juan, PR (onsite)
• Compensation: USD 45,000 per year
• Minimum Experience: 2 years