Product Operations Specialist

Empire & Co. (Est 1946) is hiring a Product Operations Specialist to support the day-to-day operations of its digital product portfolio, including Empire Shop, Status Report, and Warehouse Tool. This hybrid role is based in New York, NY, and supports internal teams, clients, and third-party warehouse partners with reliable product administration, user access management, and operational readiness.

You will help keep product data accurate, ensure users have the right permissions, and support smooth releases through QA and documentation. The role is designed to reduce friction in recurring workflows so the Product Manager can focus more time on strategic priorities, roadmap planning, discovery, and feature development.

What you’ll do

• Manage user setup, permissions, client onboarding, and day-to-day product administration.
• Maintain product and catalog data, merchandising updates, and recurring operational needs within Empire Shop.
• Maintain and merchandise demo sites to support sales presentations and product demonstrations.
• Ensure product information, user access, and platform details stay accurate and up to date.
• Respond to and triage user questions, technical issues, and product bugs, coordinating resolutions with the Product Manager and IT/development partners.
• Support internal teams, clients, and third-party warehouse partners with product-related questions and troubleshooting.
• Track recurring issues and identify opportunities to improve workflows, automate tasks, and enhance the user experience.

Quality, documentation, and testing

• Perform QA and regression testing for product releases, updates, and enhancements to confirm functionality works as expected.
• Document testing results, identify issues, and communicate findings to the appropriate teams.
• Maintain help content, training materials, release notes, and internal process documentation to support consistent product use.

Launch support and operational improvement

• Support product launches, training, and adoption across internal teams, clients, and third-party warehouse partners.
• Help coordinate product rollouts and communicate updates, changes, and new features to relevant stakeholders.
• Identify opportunities to streamline recurring tasks and improve the efficiency of product operations.
• Work closely with the Product Manager to support ongoing product needs and free up capacity for roadmap planning, discovery, and feature development.

What you bring

• 1–3 years of experience in e-commerce operations, product operations, project coordination, or a related role.
• Highly organized approach with strong attention to detail and demonstrated follow-through.
• Comfort working across multiple systems, spreadsheets, and digital tools, with the ability to learn new platforms quickly.
• Strong written communication and a service-oriented approach when supporting internal and external users.
• Strong problem-solving skills to troubleshoot issues, identify patterns, and coordinate solutions.
• Curious and process-minded, with interest in improving how recurring tasks are managed.
• Experience using AI tools, with good judgment about when and how to use them to improve efficiency.
• Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment.
• Comfort working independently while collaborating with cross-functional teams.
• Interest in commercial furniture, interior design, e-commerce, or digital products is a plus.

Compensation

Salary: $75,000 - $85,000 per year, based on experience.

Technologies

• AI tools
• Spreadsheets

Success looks like

• Day-to-day product requests and user issues are handled efficiently and consistently.
• Product releases are thoroughly tested, with results and updates clearly documented.
• Product data, catalog information, and user access remain accurate and current.
• Existing processes are streamlined to support more efficient product development, training, and rollout.
• Internal teams, clients, and warehouse partners have the resources and support needed to successfully use the digital products.
• The Product Manager has more capacity for strategic priorities, roadmap development, discovery, and new features.