Product Operations Manager I, Customer Operations

Axon Air is seeking a Product Operations Manager I, Customer Operations to run deal flow from quote through purchase order to delivery and collaborate closely with Revenue Operations partners.

Responsibilities

• Release purchase orders and manage order administration end-to-end, from quote to fulfillment
• Act as the deal-processing subject matter expert for Axon Air, partnering with Quoting and Commercial Operations to structure deals correctly the first time
• Improve quoting, ordering, and booking workflows in collaboration with external Revenue Operations teams
• Support sales strategy formulation to refine go-to-market motion by market segment and region
• Review quotes and purchase orders to catch inaccuracies early and prevent delays
• Build automations and tools that simplify sales operations and reduce manual effort
• Maintain sales enablement materials so teams can navigate deal complexity
• Learn each sales team’s workflow before proposing changes, building relationships before fixes
• Identify process gaps and flag them to Product Operations leadership and external partners, helping design resolutions

Requirements

• Bachelor's degree or relevant work experience
• 3+ years in sales operations, order administration, product operations, or a similar function
• High attention to detail, with a track record of preventing issues before they escalate
• Curiosity for building and automating manual processes
• Comfort working with ambiguity and complex deal structures
• Experience with Salesforce or similar CRM/CPQ tools
• Ground-up mindset focused on learning the workflow before redesigning it
• Strong communication skills and ability to influence both external partners and internal teams

Technologies

• Salesforce
• CRM/CPQ tools

Benefits

• Competitive salary range: USD 64,800 - 103,680 per year
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in offices

Work Location

• Onsite at the office in Sterling, Virginia
• Hybrid schedule with in-person collaboration
• Onsite required Tuesdays through Fridays
• Remote on Mondays, with flexibility for approved workplace accommodations

Important Notes: The job description is not intended to be exhaustive of all duties, responsibilities, skills, efforts, or working conditions. Some roles may require legal eligibility to work in a firearms environment.