Own the operational backbone for customer-involved Product programs and partner engagements in a hybrid role across the United States.

Coordinate customer programs including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs from scheduling and invitations through follow-up
Support Product participation in major customer events, coordinating timelines, speakers, materials, and program readiness
Provide on-site support for customer visits, advisory meetings, and events
Maintain program calendars, participant lists, trackers, and action items, sharing visibility into upcoming programs, readiness, and open work
Send timely, professional communications to customers and internal partners covering program logistics and next steps
Track commitments, dependencies, and risks through completion and escalate issues that require Product Manager or leadership decisions
Create reusable playbooks, templates, and checklists, and improve recurring program execution through simplification or automation
Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs

Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
Experience running multiple programs simultaneously, managing timelines, participants, and dependencies
Experience communicating directly with customers and senior internal stakeholders in writing and conversation
Experience coordinating work across teams and stakeholders without direct authority
Ability to travel as needed for customer visits, advisory meetings, and events
Preferred: Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs such as advisory boards, customer councils, early-access programs, or conferences
Preferred: US healthcare and revenue cycle experience; experience with Jira, Salesforce, Confluence, or Microsoft 365
Reside in, or near, the designated Collaboration Hub(s) for this role

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment with ability to work remote, hybrid, or in-office
Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays
Explore all benefits: https://myexperianbenefits.com/

Product Operations Coordinator - Customer Programs

Job Description