Product Operations Specialist

This role supports customer product operations by ensuring accurate, timely processing of applications and work orders across multiple program types, while coordinating with customers, internal teams, and third-party stakeholders.

Role Overview

In this position, you will perform operational activities tied to customer products to help keep work processing accurate and on schedule. Supported products may include energy efficiency rebates, demand management and demand response products, clean transportation and electric vehicle products, and interconnections for renewables or other distributed energy resources (DERs).

Your work will include managing pending work queues, processing and distributing work orders, reviewing applications, entering information into systems of record, and handling communications and specialized tasks. You will also train and coordinate with other Product Operations employees, use knowledge of complex technical issues (such as electrical code and engineering standards) to resolve problems, and identify process improvement opportunities.

Key Responsibilities

• Process customer product applications on a timely basis, including review and entry into systems of record for all customer segments.
• Apply critical thinking, analysis, and technical understanding to ensure information is complete and accurate.
• Conduct peer reviews for quality control.
• Provide backup support for multiple products during periods of high activity to ensure timely processing.
• Identify issues and recommend corrective actions.
• Respond to customer inquiries and resolve disputes related to program participation, work status, bill adjustments, and/or property damage associated with Xcel Energy programs.
• Coordinate resolution with customers and other stakeholders, including third-party contractors.
• Support additional operational activities such as vendor management, invoice management, inventory management, maintenance support, and technology development.
• Coordinate with Product Operations leadership and product managers to complete work on a timely basis.
• Identify and recommend process and system changes to improve operations and customer service for supported products.
• Provide training and communication as needed.
• Support internal teams for escalated issues, including bill corrections, control days for demand response, and expedited engineering and metering requests.
• Communicate with internal departments on escalated issues and requests.
• Perform other duties as assigned, including special projects.

Qualifications

• Associate’s degree or equivalent experience is required.
• Bachelor’s degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance along with strong verbal and written communication skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) required.
• Experience in customer service or operations-related roles preferred.
• Knowledge of Xcel Energy processes and systems preferred.
• 10-key typing ability preferred.
• Good analytical skills and organization skills strongly preferred.
• Customer-focused mindset, self-motivation, results-oriented approach, teamwork orientation, and flexibility required.

Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

Location and Work Style

Minneapolis, MN (hybrid).

Compensation

Hourly pay: $22.00 to $31.00 (also stated as anticipated starting base pay: $22.40 to $31.40 per hour).

Education

Associate’s degree or equivalent experience.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Application Deadline

Apply by 10/21/26.

Values and Employee Commitments

• Our Values: Connected, Committed, Trustworthy, Safe
• Our Employee Commitments: Work that makes a difference; A team you can count of; Opportunities to grow; Rewards that help you thrive

Cybersecurity Responsibility

All Xcel Energy employees and contractors share responsibility for protecting the company’s information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone’s responsibility.

Non-Bargaining Information

The anticipated starting base pay for this position is $22.40 to $31.40 per hour.