Product Operations Specialist | Procurement

Work on Ramp Procurement to turn customer feedback into shippable improvements, scale release readiness, and reduce friction with AI.

Responsibilities

• Own the voice-of-customer loop for Procurement by systematically capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to convert customer input into actionable product requirements and operational specs
• Run launch operations for new Procurement features moving from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
• Directly ship product improvements, including UX fixes and paper cuts, by owning a backlog focused on customer friction reduction (not only passing items to engineering)
• Use AI to automate processes and help teams ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

Requirements

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; procurement, intake and approval workflows, spend management, or financial operations experience preferred
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into clear requirements and operational processes
• Comfort working in ambiguous, technically complex spaces while driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Experience using AI tools (e.g., Claude Code) to accelerate work and implement product improvements

Technologies

• Claude Code

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

About the role

• Help build and scale Procurement workflows that enable customers to manage procurement processes with speed, accuracy, and control
• Improve both requester and approver experiences while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams
• Contribute to Product Operations process improvement and product building beyond the Procurement vertical to help Product and Engineering teams scale
• Use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues
• Primary goal: reduce customer friction, measured by support tickets per active user and customer NPS

About the teams

• Spend Management owns core spend product, including card issuance, reimbursements, and travel & entertainment
• Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence
• Intelligence owns reporting, savings, and price intelligence products
• Bill Payments owns invoice management, accounts payable, and B2B payment capabilities
• Risk owns underwriting and financial products that determine which businesses to approve and how to manage risk
• Growth owns onboarding, activation and retention products
• Accounting owns creating intelligence in the accounting platform to save finance teams time and money
• Mobile owns mobile app development and mobile strategy

Location and compensation

• Location: New York, NY (onsite)
• Compensation range: USD 128,000 - 180,000 per yearly
• Minimum experience: 3 years

Referral instructions: If you are being referred for the role, contact that person to apply on your behalf.

Other notices: Pursuant to the San Francisco Fair Chance Ordinance, Ramp will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp applicant privacy notice: Compensation Range: $128K - $180K