Product Operations Specialist

The Product Operations Specialist at New Law Business Model helps shape the operational systems that support product delivery across Memberships and Advanced Growth (Managed) Services. This role functions as an internal operational consultant and systems architect, translating business needs into scalable workflows, integrations, and reporting so teams can launch with confidence and improve member-facing experiences.

Working onsite in Boulder, CO, the role focuses on building product technology infrastructure, designing data flows across tools and teams, and turning operational signals into decision-ready insights for senior leadership.

What you will do

• Advise product leadership on operational strategy and system feasibility to support product design and roadmap decisions.
• Improve internal and member-facing tools by defining operating standards and creating workflow frameworks that increase business efficiency.
• Identify and evaluate emerging AI and automation solutions, assess business case viability, and plan implementation strategies.
• Define operational architecture, launch specifications, and standard operating procedures (SOPs) for launching new products and features.
• Design and govern cross-departmental data flows and platform integrations across product administration, member access, internal teams, and the member experience.
• Analyze operational friction points, evaluate alternatives, and implement structural changes that improve reliability and scalability.
• Design core business performance metrics and executive reporting frameworks to measure product activation, usage, engagement, and operational health.
• Connect member feedback and operational data across Product, Sales, Coaching, and Member Care.
• Synthesize business intelligence to brief senior leadership on operational trends and deliver actionable recommendations.
• Lead high-impact cross-functional initiatives end to end, from conception through implementation, launch, and optimization.
• Drive accountability by setting project priorities, allocating operational resources, and clearing cross-department roadblocks.
• Support adoption through operational documentation, training program design, and organizational change management.
• Set governance policies and architectural standards across HubSpot, Docebo, and connected enterprise systems to streamline administration.
• Develop sustainable operational policies and oversee administrative workflows to reduce redundancy.
• Address root causes by designing long-term operational policies instead of applying temporary fixes.
• Establish consistent systems and processes across Memberships and AGS.
• Use data, feedback, and technology to make products easier to navigate and engage with.
• Improve how HubSpot, the LMS, and other tools support purchases, access, reporting, and product administration.
• Build systems that support increasingly sophisticated products and service packages.
• Support smarter internal workflows and member-facing experiences.

Requirements

• Experience in Product Operations, Business Systems, Technical Operations, or an equivalent operational advisory or systems architecture role.
• Strong technical skills with CRM platforms, workflow automation, and connected business systems.
• Proven ability to apply independent judgment to design system workflows, set integration standards, and resolve complex operational failures.
• Experience leading cross-functional projects with ownership over scope, timelines, and deliverables.
• Systems thinking and analytical ability, with experience using data to drive strategic improvements.
• Ability to partner with Product Managers, Engineers, and functional leaders to convert business needs into working solutions.
• Strong communication, organizational, and problem-solving skills.

Technologies

• HubSpot, Docebo, Asana, Zapier, Make
• LMS, AI, automation, APIs, webhooks

Compensation & benefits

• Salary: USD 82,000 - 95,000 per year
• Position type: Full-Time, Exempt (W2)
• Bonus eligibility: Discretionary company-wide and individual performance-based bonuses
• Comprehensive Medical, Dental, and Vision Insurance
• 401K Retirement Program with Discretionary Company Match
• Flexible Paid Time Off*
• Opportunities for Career Growth and Leadership Development
• 100% Remote Work at a Profitable, Growing Company
• Recession-Proof Industry, Product, and Audience

Even better if you have

• Experience with HubSpot, Docebo, Asana, Zapier, or Make
• Background in SaaS, digital education, memberships, or managed services
• Experience evaluating and executing platform migrations, complex product structures, or third-party integrations
• Familiarity with APIs, webhooks, or AI-enabled workflows

Note: This role is described as 100% remote in the compensation section, with team members maintaining a dedicated workspace (minimum 16GB RAM) and NewLaw providing software licenses, security access, and a monthly home office/technology allowance. The location listed for this posting is Boulder, CO (onsite).