Product Owner / User Experience (UX) Specialist

Delta Professional Services is hiring a part-time Product Owner / User Experience (UX) Specialist to support the Business Systems team. In this role, you will act as the voice of the user across the product lifecycle, translating business needs into technology solutions designed for usability, scalability, and clear workflows.

You will work alongside business leaders, project managers, system developers, and end users to shape internal systems, operational platforms, automation tools, and reporting solutions with user experience at the center. The position reports to the General Manager, Business Systems & Data.

Responsibilities

• Partner with stakeholders to gather, document, and prioritize business requirements.
• Translate business needs into user stories, acceptance criteria, and product backlogs.
• Prioritize enhancements based on business value, user impact, and strategic initiatives.
• Participate in sprint planning, backlog refinement, and product reviews.
• Validate completed work meets business requirements before release.
• Conduct user interviews and workflow discovery sessions.
• Map current and future state business processes.
• Design user journeys and recommend improvements that simplify work.
• Create low-fidelity wireframes, mockups, and process flows.
• Advocate for intuitive, user-friendly system design across all business applications.
• Measure user adoption and identify opportunities to improve engagement.
• Analyze operational processes and identify automation opportunities.
• Document current workflows and recommend future-state solutions.
• Collaborate with cross-functional teams to ensure technology aligns with business objectives.
• Assist with testing, user acceptance testing (UAT), and production validation.
• Develop user guides and training materials.
• Support system launches by facilitating demonstrations and training sessions.
• Collect post-launch feedback and continuously improve solutions.
• Help drive user adoption through effective communication and stakeholder engagement.

Requirements

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking, and styles.
• High school diploma, GED, or high school equivalency.
• At least 18 years of age and authorization to work in the United States.

Preferred Qualifications

• Experience as a Product Owner, Business Analyst, UX Designer, or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and facilitation abilities.
• Experience gathering business requirements and documenting processes.
• Ability to balance multiple projects simultaneously.
• Experience working with Agile methodologies.

Benefits

• Space Available Personal Travel to include eligible dependent
• Medical, Dental and Vision Plans available
• Profit Sharing
• 401(k) match (following one year of service)

Location: Atlanta, GA, United States (onsite)
Job Type: Part time