Resilience, Release Governance & Business Continuity Product Manager

The Resilience, Release Governance & Business Continuity Product Manager within Payments Digital & Design focuses on disciplined production change, continuity planning, and coordinated incident leadership. The role partners across Product, Technology, Operations, Risk, and Executive Leadership to reduce incident risk and improve release and change quality.

Location

Palo Alto, CA (onsite)

Compensation

USD 133,000 - 215,000 per yearly

What You Will Do

• Reduce incident volume and severity over time through strong problem management and root-cause analysis.
• Own and govern release and change management to improve release quality and change outcomes while maintaining delivery velocity.
• Use AI-enabled tools to improve decision quality, accelerate insight, strengthen communications, and reimagine workflows to eliminate manual effort using available firm tooling.
• Lead significant client-impacting events end-to-end: proactively detect and assess impact, coordinate triage through resolution and post-incident follow-through, and drive clear communications and escalations so clients and stakeholders hear from the firm first.
• Establish and continuously improve standard communications (internal and external) designed to be executive- and client-grade, clear, timely, and consistent under time pressure.
• Build real-time insight and leading indicators across release quality, change risk, stability trends, and communication timeliness, then track and report stability outcomes, risk posture, and client experience impacts to guide priority focus for key stakeholders.
• Apply strong judgment to mitigate risk, escalate risk and control issues appropriately, and drive effective remediation.
• Develop product strategy and product vision that delivers value to customers.
• Manage discovery and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop the product backlog to support the strategic roadmap and value proposition.
• Define and track key success metrics, including cost, feature and functionality, risk posture, and reliability.

Required Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated communications leadership during service disruption, including drafting executive- and client-grade notifications under time pressure, with exceptional written, presentation, and verbal communication skills.
• Experience strengthening release and change processes, including readiness reviews, approvals, and back-out decisions.
• Demonstrated use of automation and/or AI-enabled tooling to remove manual effort and improve speed and quality of decisioning, communications, or reporting.
• Strong data and analytics capability, including defining leading indicators and using them to direct focus and decision-making.
• Strong understanding of risk and controls concepts to operate effectively in governed environments.
• Proven ability to influence without authority and drive adoption of improved decision processes across engineering, product, and control partners in a highly matrixed organization.
• Knowledge of electronic banking and payments products and systems.
• High attention to detail with strong prioritization, organization, and problem-solving skills.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.

Preferred Qualifications, Capabilities, and Skills

• Experience building or improving dashboards and metrics providing near real-time insight into stability, change risk, and release quality.
• Proven track record leading major production incidents end-to-end, including resolution and post-incident prevention.
• Experience delivering improvements at scale across multiple regions and time zones in a follow-the-sun operating model.
• Knowledge of payments risk, security, and resiliency practices.
• Demonstrated success driving process improvement through standardization, simplification, and automation.
• Demonstrated prior experience working in a highly matrixed, complex organization.

Regulatory Notice

This position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments.