Senior Manager, UX Research

Based in Bellevue, WA, this onsite Senior Manager UX Research role at Amazon Delivery Experience puts you at the center of customer insight. You will lead a research program that informs product decisions with real human data, set the vision for research, and shape strategy that elevates customer outcomes across the delivery journey. You will manage a team of researchers, build and maintain an always-on research database that keeps customer needs front and center, and identify opportunity areas where user insight can drive innovation.

Responsibilities

• Lead and grow a team of UX researchers
• Build and evangelize an always-on research database that is continually updated, ensuring customer needs inform every product decision
• Identify innovation opportunities rooted in customer research
• Steward the development of new products based on research findings
• Elevate the quality of product decision making across the organization

Requirements

• Experience managing a team of UX Researchers
• Fluency with a variety of qualitative and quantitative research methodologies
• Bachelor's Degree in Psychology, Human-Computer Interaction, Social Science or related field

About the team

Amazon strives to be the most customer-centric company on Earth, aiming to delight customers at every stage of their journey—from discovery to delivery, purchasing, managing, receiving, reordering, and returns. Delivering on these promises depends on a vast system of businesses, facilities, processes, technology, and, above all, people. This is Amazon Delivery.

The Amazon Delivery Experience team uses design to create an engaging, safe, and efficient experience for partners, associates, managers, operators, and customers. We are building advanced technology to tackle some of the most complex logistical challenges on Earth.