Senior Product Manager - Prophet 21 (ERP)

Safeware, Inc is seeking a Senior Product Manager to own Epicor Prophet 21 (P21) as the business system for distribution operations. This role leads the P21 product roadmap, standards, enhancement backlog, and integrations spanning order-to-fulfillment and financials, with deep, hands-on P21 expertise applied end to end.

Key Responsibilities

• Own the P21 product roadmap and maintain a prioritized backlog of enhancements, fixes, and process improvements tied to measurable business outcomes such as fill rate, margin, order cycle time, and DSO.
• Serve as the internal authority for P21, acting as the go-to expert for configuration and usage across order entry, pricing, purchasing, inventory, warehouse operations, accounting, and contracts.
• Design and configure solutions by writing requirements and configuring P21 directly, including system settings, pricing and contract structures, DynaChange screens, Business Rules, portals, and workflows, with escalation to developers or Epicor when needed.
• Ensure government and contract compliance in P21, including correct modeling for GSA Schedule, federal and state contract pricing, country-of-origin (TAA) tracking, and customer-specific item restrictions, with audit readiness.
• Own P21-side integrations, partnering on punchout (cXML/OCI), EDI transactions (850/855/856/810), tax integration (Avalara), shipping, and connections across CRM, CXP, and BI systems. Use the P21 API and middleware where appropriate.
• Manage P21 Cloud releases by reviewing Epicor release notes, testing updates in a sandbox, coordinating regression testing, and communicating changes to users.
• Improve data quality and reporting through standards for product, customer, supplier, order, and pricing master data, and facilitate BI integration with P21.
• Train and support users by creating SOPs and training materials, triaging complex tickets, and identifying root causes in system behavior.
• Manage vendors by acting as the primary point of contact for Epicor support, account management, and third-party P21 partners, scoping statements of work and holding partners to delivery expectations.

Minimum Requirements

• 7+ years of hands-on Prophet 21 experience, including at least one full implementation, upgrade, or migration to P21 Web/Cloud.
• 5+ years in wholesale distribution (industrial, MRO, or similar).
• Advanced configuration skills across P21 pricing, DynaChange, Business Rules, portals, and system settings.
• Strong SQL skills and working knowledge of the P21 database schema.
• Experience with EDI, eCommerce, or API integrations to P21.
• Ability to translate business problems into clear requirements, test plans, and adopted solutions.
• Clear written and verbal communication with executives, warehouse staff, and developers.

Required Prophet 21 Expertise

Candidates should demonstrate deep, hands-on command across the following areas:

• Order management & sales: order entry, quotes, backorders, allocation, direct ship, RMAs, credit holds, customer and ship-to setup, job and contract orders, CRM activities.
• Pricing & contracts: pricing service, pricing libraries and pages, customer part numbers, contract pricing, vendor rebates and cost contracts, price and cost updates, margin protection.
• Purchasing & suppliers: PO entry and approvals, Purchase Order Requisition (POR) process, supplier setup, landed cost, vendor receipt, drop ship, supplier price files.
• Inventory & replenishment: item master, locations, replenishment methods (min/max, EOQ, forecast), demand history, ABC classes, transfers, cycle counting, lot and serial tracking, kitting and assembly.
• Warehouse & fulfillment: WWMS/RF, bins and zones, pick/pack/ship, wave or batch picking, shipping carrier integrations, freight charges.
• Financials: AR, AP, GL, cash receipts, credit and collections, period and year-end close, commissions, sales tax.
• Government & compliance: GSA and government customer setup, contract pricing, item restrictions.
• eCommerce & integrations: punchout (cXML/OCI), EDI transactions, P21 API, Avalara, shipping, CRM and BI connectors, middleware.
• Configuration & customization: system settings, DynaChange screens and rules, Business Rules (.NET), portals, workflows, security roles.
• Reporting & data: P21 data model, data import and cleanup, relevant KPIs.
• P21 Cloud administration: release and upgrade management, sandbox testing, regression testing, performance, user administration.

Distribution Expertise for Safeware's Business

The ideal candidate has used P21 in a distribution environment and understands the operational problems it creates.

Technologies

• Epicor Prophet 21 (P21), P21 Web/Cloud
• DynaChange, Business Rules, P21 API
• cXML, OCI, EDI (850/855/856/810)
• Avalara
• WWMS/RF
• GSA Schedule, TAA
• .NET, .NET/C#, Power BI, SQL
• Boomei, SPS Commerce
• CRM, CXP, BI
• WWMS

Location and Employment Details

• Location: Lanham, MD (on-site preferred)
• Type: Full-time, exempt
• Reports to: CDTO
• Salary: USD 100,000 - 140,000 per year

Preferred

• Experience supporting government sales, including GSA Schedule, TAA compliance, and contract pricing.
• eCommerce integration or punchout catalog administration.
• Power BI or similar BI tools.
• Experience with .NET/C# for Business Rules, or middleware such as Boomi or SPS Commerce.
• Product management, CSCP, APICS, or PMP certification.
• Active participation in the Epicor user community (EUG/Insights).