JetBlue offers a collaborative, customer-centered environment with strong growth opportunities in digital experimentation and optimization. This onsite role in Long Island City, NY supports discovery, delivery, and execution of digital tests across an assigned portfolio, partnering with Commercial teams and guiding a small Scrum team. JetBlue values Safety, Caring, Integrity, Passion, and Fun, and provides comprehensive benefits and a clear path to impact customer experience and business outcomes.
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
Compensation
The base pay range for this position is between $90,500.00 and $128,600.00 per year. This base pay is one component of JetBlue’s total compensation package, which may also include healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Location
Long Island City, NY (onsite)
Responsibilities
- Act as the product owner for an allocated digital experimentation and optimization portfolio, overseeing journeys such as Inspiration and Booking, Post-Booking, Loyalty, or other customer experiences as business priorities shift.
- Guide a compact Scrum team through discovery, scoping, development, and delivery of digital tests and optimization features.
- Collaborate with Commercial stakeholders, including e-commerce Marketing, to translate hypotheses, offers, campaigns, and test concepts into clear product requirements and backlog items.
- Prioritize and maintain a backlog and roadmap for the experimentation work, aligning with JetForward, the broader experimentation roadmap, and shared commercial outcomes.
- Capture and manage requirements, user stories, acceptance criteria, hypotheses, success metrics, dependencies, and delivery expectations for experiments.
- Own end-to-end tests from intake to readout, ensuring scope, feasibility, measurability, customer focus, and links to revenue, conversion, loyalty, personalization, or CX outcomes.
- Work with Engineering, Architecture, Data, Analytics, Product, Design, Technology, and Commercial teams to balance customer experience, business value, technical feasibility, performance, data quality, and operational complexity.
- Contribute to acceptance tests, QA, launch readiness, and post-launch validation to ensure experiments meet business objectives and JetBlue standards.
- Monitor and report on experiment performance, product metrics, KPIs/OKRs, insights, risks, and recommended next steps for the portfolio.
- Coordinate with other product managers and technology teams to standardize experimentation practices, align roadmaps, and ensure a consistent customer experience across Digital.
- Explore and prototype new digital capabilities and technology enhancements to improve customer experience and commercial performance.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Business, Product Management, or related discipline; or four years of relevant work experience with a high school diploma or GED.
- Three years of experience managing product delivery and supporting digital products, platforms, capabilities, or customer-facing experiences for business customers.
- Three years of experience working with cross-functional teams including Technology, Engineering, Product, Design, Analytics, Commercial, Marketing, or business partners.
- Experience guiding product discovery and delivery, defining problems, prioritizing roadmaps/backlogs, writing user stories and acceptance criteria, and partnering with design and engineering to deliver value.
- Experience using data, customer insights, product metrics, experimentation results, or business feedback to inform decisions and improve digital experiences.
- Experience supporting or delivering digital tests, A/B tests, personalization, optimization initiatives, digital commerce enhancements, or customer journey improvements.
- Willing to travel occasionally overnight.
- Authorized to travel in and out of the United States with valid travel documents.
- Able to work flexible hours and respond to emergencies on short notice.
- Pre-employment drug screening required.
- Must be legally eligible to work in the United States; visa sponsorship is not available for this position.
Technologies
- Dynamic Yield
- Optimizely
- ChatGPT
- Claude
Crewmember expectations
- Regular attendance and punctuality
- Flexibility to work hours and respond on short notice
- Professional appearance and conduct
- On flights, assist with light aircraft cleaning when time permits
- Model and promote JetBlue values of Safety, Caring, Integrity, Passion, and Fun
- Act as a Safety Ambassador and report safety or security concerns via JetBlue systems
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate
Equipment
Computer and other office equipment.
Work environment
Traditional Office Environment.
Physical effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
