Product Manager Mobile Experience

JetBlue is building and optimizing the experiences inside its mobile app, and this Product Manager role owns a key slice of that product area end to end. The position defines vision and strategy for assigned app experiences, partners closely with Design, Data, Engineering, and matrix stakeholders, and uses experimentation and analytics to continuously improve customer outcomes.

Role overview

• Define and drive product vision, strategy, and scope for assigned App experiences, aligning customer needs, business objectives, technology considerations, and measurable product outcomes.
• Lead continuous product discovery with Design, Data, Engineering, and matrix partners to identify customer problems, evaluate opportunities, validate solutions, and choose a desirable, viable, and feasible path forward.
• Develop, own, and maintain a rolling 18-month product roadmap, adapting priorities based on customer insights, product performance, business priorities, technical considerations, and new discoveries.
• Own product backlog management and prioritize across new capabilities, enhancements, technical debt, defects, and experiments, creating initial user stories and partnering to keep the backlog prioritized and ready for development.
• Use qualitative and quantitative customer insights, product analytics, market trends, competitive research, and business performance to identify friction points and inform product decisions.
• Define product KPIs and measures of success aligned with Digital and business objectives; monitor feature performance and define A/B testing and experimentation strategies to optimize experiences and inform roadmap decisions.
• Manage the product development lifecycle across Discover, Define, Develop, and Deliver, partnering with Design, Data, and Engineering to shape solutions and ensure execution matches the intended customer problem, vision, and outcomes.
• Provide product input into PI Planning, backlog refinement, and applicable Agile ceremonies, communicating objectives, priorities, scope, and expected outcomes to delivery teams.
• Define product release scope and participate in UAT and product validation to confirm delivered experiences meet the product vision and customer needs, partnering with Engineering, QA, Data, and Delivery Management for release readiness and successful launches.
• Act as the primary Product Management point of contact and App subject matter expert for assigned product areas, balancing customer needs, stakeholder priorities, business goals, and technical considerations while maintaining cross-functional alignment.
• Communicate product launches, outcomes, performance, and learnings to stakeholders and leadership; support App Store Optimization (ASO), product positioning, and go-to-market activities to drive awareness, adoption, and engagement.
• Research, prototype, and recommend emerging technologies and digital capabilities; partner with other Product Managers and Digital teams to share best practices and promote experimentation and continuous improvement.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Computer Science/IT or related discipline with four (4) years of professional work experience in IT product management, IT project management, or similar discipline; or demonstrated capability with a High School Diploma/GED plus at least four (4) years of related work experience.
• Two (2) years of experience managing project delivery and supporting products for business customers.
• Available for occasional overnight travel (10%).
• In possession of valid travel documents with the ability to travel in and out of the United States.
• Able to work flexible hours and be available for emergency response on short notice.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located, and this role requires authorization to work in the US; the position is not eligible for visa sponsorship.

Preferred experience and qualifications

• Master’s Degree in Computer Science/IT or related discipline with three (3) years of professional work experience in IT product management, IT project management, or similar discipline.
• Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners.
• Experience working with cross-digital platforms.
• Strong knowledge of technology trends and digital trends, with industry background.
• Basic understanding of App experiences and project and product delivery.
• Knowledge of budget creation and management.
• Knowledge of the airline industry.

Compensation and benefits

Base pay range: $90,500.00 to $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, and free space available travel on JetBlue.

Additional expectations

• Regular attendance and punctuality, with potential need for flexible hours and short-notice response.
• Maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, capable crewmembers are asked to assist with light cleaning of the aircraft.
• Appropriate organizational fit with JetBlue values: Safety, Caring, Integrity, Passion, and Fun.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Identify and report safety and security concerns, issues, incidents, or hazards whenever possible, using any necessary means including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered.

Logistics and work environment

• Location: Long Island City, NY (onsite)
• Work environment: Traditional office environment
• Physical effort: Generally not required; up to 10 pounds occasionally
• Equipment: Computer and other office equipment
• Travel: Occasional overnight travel (10%)