Product Jobs in Schaumburg, IL

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Senior AI Product Manager

Motorola Solutions Schaumburg, IL

Schaumburg, IL

Today

$120k - $140k/yr Full time Ai Workflows Artificial Intelligence Cloud Platform

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Job Description

Motorola Solutions’ Design and Tools (D&T) group is seeking aSenior AI Product Manager to own the AI value stream, shaping strategy, roadmaps, and execution. The role guides data scientists in building predictive and prescriptive ML models and drives automation to enhance workflows for agents, field teams, and partner networks. This position is based in Schaumburg, IL with hybrid work options, offering a competitive salary and the opportunity to influence AI across customer care and operations.

Location: Schaumburg, IL (hybrid). Compensation: USD 120,000 - 140,000 per year. Education: Bachelor's degree in Computer Science or IT-related field. Experience: 5+ years in product management, program management, or team leadership.

Responsibilities

Develop the overarching strategy, vision, and roadmap for all AI initiatives to meet business goals
Gather and analyze user feedback to prioritize features on the product roadmap by impact and feasibility
Track core product metrics and analyze user behavior to inform enhancements and measure ROI
Collaborate with global stakeholders to align on priorities and drive successful project delivery
Define requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow product managers
Articulate the value of delivered solutions to leadership and manage product launches
Identify and prioritize AI use cases in customer care to elevate support efficiency
Lead feature planning, prioritization, and execution for advanced automation capabilities
Create AI project charters and statements of work to secure stakeholder buy-in for project initiation

Requirements

Bachelor’s degree in Computer Science or an IT-related field
5+ years of product management, program management, or team leadership experience
Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available
Experience with Generative and Conversational AI to design and implement AI-powered features for customer-facing channels (chatbots, virtual agents)
Knowledge of Natural Language Processing (NLP) for sentiment analysis and topic modeling to detect trends and root causes
Cloud computing experience with public clouds such as AWS, Google Cloud, or Azure
Experience with ServiceNow and Salesforce to leverage platform features and enhance the support workflow ecosystem
Background in Customer Care Operations to support a high-volume technical support organization and drive efficiency
Data science leadership to guide teams building predictive and prescriptive ML models
Strong communication skills for presenting technical value to leadership and working under pressure
Time management skills to prioritize, multitask, and coordinate across functional groups

Technologies

AWS
Google Cloud
Azure
ServiceNow
Salesforce

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

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