Assistant Store Manager - Operations

In this on-site operations leadership role at Victoria’s Secret in Schaumburg, IL, you’ll help turn store strategy into daily execution that strengthens both customer and associate experiences. As a values-based leader, you’ll coach teams, drive consistent performance on the sales floor, and partner closely with Operations to keep the store environment ready for customers.

You’ll also take ownership of key people and execution priorities alongside the Store Manager, including talent lifecycle activities and workforce management actions that support efficient, high-performing store operations.

What you’ll do

• Lead customer experience execution across all brands, ensuring consistency, quality, and an emotional connection
• Translate store strategy into clear priorities and expectations for teams
• Support sales floor execution through Head Coach leadership, driving behaviors tied to top-line results
• Coach and develop Managers and associates, including performance management and talent progression
• Own talent lifecycle responsibilities alongside the Store Manager, including hiring, development, and performance management
• Oversee direct reports, as assigned, including Managers and/or Supervisors
• Execute the Head Coach responsibilities through coaching, zoning, team selling, and personal selling to deliver exceptional customer experiences
• Execute Daily Work Force Management actions to manage labor hours
• Maintain visual merchandising standards
• Partner with Operations to ensure store readiness enables the customer experience
• Collaborate with Sales Leadership Teams to support seamless execution
• Model behaviors aligned to leadership competencies and demonstrate company policy and procedures
• Complete additional duties as assigned, including floorset mapping and execution, product launch support, brand education, and shipment processing

What you bring

• Passion for the Victoria’s Secret brand and the ability to drive customer satisfaction and loyalty
• Experience reviewing business reports and insights and taking immediate, deliberate action to achieve results
• Self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level, creating an environment where people do their best work
• Experience influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and flexible schedules
• Ability to lift and carry up to 40 pounds, with frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology including headsets, mobile devices, and computers
• 4+ years of retail or operations leadership experience preferred

Location and pay

• Location: Schaumburg, IL (onsite)
• Hourly pay: USD 35.70 to USD 42.85 (minimum to maximum)
• Minimum salary: USD 35.70 per hour
• Maximum salary: USD 42.85 per hour
• Minimum experience: 4 years