Salesforce Experience Cloud Product Jobs

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Global Salesforce Owner / Product Owner

Teradyne North Reading, MA

North Reading, MA

Today

$174k - $278k/yr Full time Ai Workflows Application Support Business Systems

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Job Description

Own and evolve Teradyne’s Salesforce platform globally, translating business priorities into a measurable roadmap while leading responsible AI adoption.

Responsibilities

Set and execute the Salesforce vision, strategy, and roadmap aligned to global business and digitalization goals.
Own a unified Salesforce backlog, sequencing initiatives from business priorities and using frameworks like WSJF to maximize business value and platform sustainability.
Provide governance and delivery oversight for new Salesforce implementation extensions, ensuring alignment with enterprise architecture, security standards, business priorities, and the global Salesforce roadmap.
Lead budget planning, resource allocation, and capacity management for the Salesforce platform.
Drive the Salesforce AI strategy by identifying, prioritizing, and scaling high-value use cases for embedded Salesforce AI capabilities and approved external AI tools.
Oversee development, support, and training to deliver solutions that are high-quality, scalable, and secure.
Translate platform priorities into user stories and tasks with clear acceptance criteria and timely delivery.
Promote responsible use of AI-assisted development, analysis, documentation, testing, and support while maintaining quality, security, and compliance.
Integrate incident management and support processes to maintain stability and performance.
Enforce governance for data quality, process standardization, and regulatory compliance.
Ensure all platform activities adhere to IT policy, security, and compliance requirements.
Manage vendor relationships to align capabilities with evolving business needs.
Build, mentor, and lead a multidisciplinary team of developers, product owners, data owners, and support specialists.
Coordinate cross-functional collaboration with Sales, Marketing, Service, Finance, Operations, and IT to align platform decisions to business needs.
Facilitate stakeholder engagement, incorporate feedback, and maintain transparent communication.
Partner with enterprise AI, data, security, and architecture teams to ensure Salesforce AI use cases are governed, secure, scalable, and aligned with Teradyne’s broader AI strategy.
Drive adoption and enablement through training programs and superuser support.
Lead change management for successful rollout and adoption of new Salesforce solutions.
Support continuous improvement by monitoring platform performance and delivering ongoing enhancements.
Enable users and superusers to adopt AI-enhanced Salesforce workflows and approved productivity tools while protecting sensitive business data.
Track and report key success metrics including backlog health, delivery timelines, stakeholder satisfaction, compliance, and business value KPIs.
Measure impact of Salesforce AI and external AI productivity tools across adoption, efficiency, quality, and business value.

Requirements

Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field.
7+ years experience with Salesforce platform management and development, including Sales Cloud, Service Cloud, and Experience Cloud.
Demonstrated success leading Salesforce implementations, digital transformation, and platform ownership in a complex, multi-org environment.
Strong leadership and team management experience, including building and mentoring multidisciplinary teams.
Deep understanding of platform architecture plus IT security, compliance, and governance best practices.
Excellent communication, stakeholder engagement, and change management skills.
Experience with backlog management tools (example: Jira), incident management, and agile delivery methodologies.
Salesforce certifications (examples: Salesforce Certified Administrator, Platform App Builder, or equivalent) strongly preferred.
Experience identifying and implementing AI use cases in Salesforce, including embedded Einstein, Agentforce, automation, analytics, or externally connected AI tools.

Technologies

Salesforce
Sales Cloud
Service Cloud
Experience Cloud
Einstein
Agentforce
Agent Builder
Data Cloud
WSJF
Jira

Benefits

Medical, dental, vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
Discretionary bonus(es) based on financial performance

Location

North Reading, MA, US (onsite)

Opportunity Overview

Senior leadership opportunity to own, shape, and drive the future of Salesforce across a global enterprise.
Reports to executive IT leadership.
Collaboration across Robotics, LitePoint, SOC/Nextest (Semi Test), Production Board Test, Defense & Aero, and other business units.
Lead responsible adoption of AI within Salesforce, including embedded Einstein and Agentforce capabilities, using approved external AI tools.

Additional Information

Candidates must be local to the position location; relocation is not available.
This position is not eligible for visa sponsorship.

Compensation

Base salary range: $173,800 - $278,100 (annual)

Job Segment

Information Technology
IT Architecture
Computer Science
User Experience
Change Management
Technology
Management

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