Salesforce Product Owner/Strategist

Build Salesforce capabilities that directly support business outcomes. At Cencora, the USPAH Customer Strategy & Enablement team is looking for a Salesforce Product Owner/Strategist to align Salesforce solutions with strategic goals. In this onsite role in Pennsylvania, you will represent business needs to IT and help shape the “what” behind Salesforce delivery, value realization, roadmap planning, stakeholder alignment, and change management.

How you’ll make an impact

• Ensure Salesforce solutions are aligned to company strategic goals and objectives.
• Spot opportunities to leverage Salesforce to improve business processes, customer experience, and key performance indicators.
• Create high-level solution designs focused on capabilities and outcomes, emphasizing the “what” rather than the implementation “how.”
• Partner with business users, IT teams, and executives to understand needs and communicate a strategic vision.
• Help drive change tied to Salesforce implementations, including user adoption and training support.
• Contribute to Salesforce roadmaps that align with overall business strategy.
• Support product investment decisions by focusing on delivering tangible business value.
• Define product strategies, roadmaps, and lifecycle plans aligned with business goals, market opportunities, and customer needs.
• Develop business cases, value propositions, and prioritization frameworks to guide investment and enhancements.
• Conduct market research, customer analysis, and competitive assessments to identify opportunities, risks, and strategic actions.
• Prioritize product and business requirements to guide development, launch, and ongoing optimization.
• Coordinate cross-functional stakeholders to align on product execution, launch readiness, and post-launch improvements.
• Evaluate product performance, financial outcomes, and customer feedback to recommend next actions that improve growth, profitability, and product value.
• Provide product management guidance and subject matter input to strengthen decision-making, consistency, and execution across initiatives.

What you bring

• Critical thinking to translate business needs into Salesforce solutions.
• Understanding of business processes, including identifying pain points and gathering requirements.
• Strong communication skills across technical and non-technical stakeholders.
• Ability to identify and resolve complex business challenges using Salesforce solutions.
• Strong understanding of the Salesforce platform and capabilities (not necessarily at a technical architect or developer level).
• Experience guiding users and stakeholders through Salesforce-related change.
• A focus on user-friendly processes and design.

Salesforce toolkit

Salesforce, Sales Cloud, Service Cloud, Experience, Agentforce, CPQ, Marketing, plus Visio and diagramming tools such as draw.io/diagrams.net and Lucidchart.

Qualifications

• Bachelor’s degree in business administration, marketing, engineering, computer science, economics, or a related field, or equivalent experience.
• 6+ years of progressively responsible experience in Salesforce product management, strategy, operations, lifecycle management, business architecture, business analysis, or a related field.
• Salesforce certification(s) preferred (examples include Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant certifications).
• Agile or scrum methodologies and product/project/program management certifications are a plus.
• Experience across multiple Salesforce Clouds and functionality areas such as Sales, Service, Experience, Agentforce, CPQ, Marketing, etc.
• Proficiency with Visio or similar diagramming and flowchart software (draw.io/diagrams.net, Lucidchart).

Benefits and support

• Medical, dental, and vision care
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

What Cencora offers: compensation, benefits, and resources designed to enable a highly inclusive culture, including a comprehensive benefits suite focused on physical, emotional, financial, and social wellness.