Global Salesforce Owner / Product Owner

Own and evolve Teradyne’s Salesforce platform globally, translating business priorities into a measurable roadmap while leading responsible AI adoption.

Responsibilities

• Set and execute the Salesforce vision, strategy, and roadmap aligned to global business and digitalization goals.
• Own a unified Salesforce backlog, sequencing initiatives from business priorities and using frameworks like WSJF to maximize business value and platform sustainability.
• Provide governance and delivery oversight for new Salesforce implementation extensions, ensuring alignment with enterprise architecture, security standards, business priorities, and the global Salesforce roadmap.
• Lead budget planning, resource allocation, and capacity management for the Salesforce platform.
• Drive the Salesforce AI strategy by identifying, prioritizing, and scaling high-value use cases for embedded Salesforce AI capabilities and approved external AI tools.
• Oversee development, support, and training to deliver solutions that are high-quality, scalable, and secure.
• Translate platform priorities into user stories and tasks with clear acceptance criteria and timely delivery.
• Promote responsible use of AI-assisted development, analysis, documentation, testing, and support while maintaining quality, security, and compliance.
• Integrate incident management and support processes to maintain stability and performance.
• Enforce governance for data quality, process standardization, and regulatory compliance.
• Ensure all platform activities adhere to IT policy, security, and compliance requirements.
• Manage vendor relationships to align capabilities with evolving business needs.
• Build, mentor, and lead a multidisciplinary team of developers, product owners, data owners, and support specialists.
• Coordinate cross-functional collaboration with Sales, Marketing, Service, Finance, Operations, and IT to align platform decisions to business needs.
• Facilitate stakeholder engagement, incorporate feedback, and maintain transparent communication.
• Partner with enterprise AI, data, security, and architecture teams to ensure Salesforce AI use cases are governed, secure, scalable, and aligned with Teradyne’s broader AI strategy.
• Drive adoption and enablement through training programs and superuser support.
• Lead change management for successful rollout and adoption of new Salesforce solutions.
• Support continuous improvement by monitoring platform performance and delivering ongoing enhancements.
• Enable users and superusers to adopt AI-enhanced Salesforce workflows and approved productivity tools while protecting sensitive business data.
• Track and report key success metrics including backlog health, delivery timelines, stakeholder satisfaction, compliance, and business value KPIs.
• Measure impact of Salesforce AI and external AI productivity tools across adoption, efficiency, quality, and business value.

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field.
• 7+ years experience with Salesforce platform management and development, including Sales Cloud, Service Cloud, and Experience Cloud.
• Demonstrated success leading Salesforce implementations, digital transformation, and platform ownership in a complex, multi-org environment.
• Strong leadership and team management experience, including building and mentoring multidisciplinary teams.
• Deep understanding of platform architecture plus IT security, compliance, and governance best practices.
• Excellent communication, stakeholder engagement, and change management skills.
• Experience with backlog management tools (example: Jira), incident management, and agile delivery methodologies.
• Salesforce certifications (examples: Salesforce Certified Administrator, Platform App Builder, or equivalent) strongly preferred.
• Experience identifying and implementing AI use cases in Salesforce, including embedded Einstein, Agentforce, automation, analytics, or externally connected AI tools.

Technologies

• Salesforce
• Sales Cloud
• Service Cloud
• Experience Cloud
• Einstein
• Agentforce
• Agent Builder
• Data Cloud
• WSJF
• Jira

Benefits

• Medical, dental, vision
• Flexible Spending Accounts
• Retirement savings plans
• Life and disability insurance
• Paid vacation & holidays
• Tuition assistance programs
• Discretionary bonus(es) based on financial performance

Location

• North Reading, MA, US (onsite)

Opportunity Overview

• Senior leadership opportunity to own, shape, and drive the future of Salesforce across a global enterprise.
• Reports to executive IT leadership.
• Collaboration across Robotics, LitePoint, SOC/Nextest (Semi Test), Production Board Test, Defense & Aero, and other business units.
• Lead responsible adoption of AI within Salesforce, including embedded Einstein and Agentforce capabilities, using approved external AI tools.

Additional Information

• Candidates must be local to the position location; relocation is not available.
• This position is not eligible for visa sponsorship.

Compensation

• Base salary range: $173,800 - $278,100 (annual)

Job Segment

• Information Technology
• IT Architecture
• Computer Science
• User Experience
• Change Management
• Technology
• Management