Customer Journeys

Customer Journeys Product Jobs

4 jobs found

23d ago

Product Manager - Capital One Travel

Information Technology Senior Management Forum New York, NY

New York, NY

23d ago

$150k - $205k/yr Full time Customer Experience Customer Journeys Product Development

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Job Description

Information Technology Senior Management Forum is seeking a Product Manager to own the Capital One Travel product roadmap and drive enhancements across flight bookings and hotel experiences. This onsite, New York-based role focuses on leading cross-functional teams to deliver reliable, high-quality travel experiences, including optimization of the flight booking funnel and expansion of the luxury hotel catalog. The position also involves innovating post-booking disruption services as part of the broader travel platform strategy.

Location: New York, NY (onsite). Salary: USD 149,800 - 205,100 per year. Type: Full-time.

Responsibilities

Own a significant portion of the travel product roadmap.
Lead cross-functional teams to build seamless, high-confidence travel experiences.
Optimize the flight booking funnel.
Expand the luxury hotel collection.
Innovate on post-booking disruption services.

Requirements

Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or Business or Marketing.
OR Bachelor's degree in any field and at least 3 years of Product Management experience.

Benefits

Health, financial and other benefits
Performance-based incentive compensation (cash bonuses and/or long-term incentives)

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24d ago

Senior Product Manager - Packages

Capital One New York, NY

New York, NY

24d ago

$219k - $250k/yr Full time Manager A/B Testing Customer Experience

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Job Description

Capital One Travel is seeking a Senior Product Manager for Packages to own the consumer-facing funnel for the bundled flight plus hotel offering. This onsite role in New York provides an opportunity to drive rapid execution, experimentation, and AI-enabled prototyping to scale the inventory and related products. The position includes a performance-based incentive program as part of the compensation package.

Responsibilities

Lead your own user research from discovery through validation
Diagnose funnel performance with SQL to identify where improvements are needed
Collaborate with design teams from the ground up to shape the user experience
Draft clear specifications that engineering can implement
Set up and analyze A/B experiments to optimize outcomes
Build AI-assisted prototypes to accelerate learning and iteration
Monitor how changes affect conversion and track the Packages P&L
Own the consumer-facing side of the funnel as a Senior Product Manager on the team

Requirements

A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or Business or Marketing
OR a Bachelor's degree in any field with 4 years of Product Management experience

Technologies

SQL
Claude Code
Figma MCP

Benefits

Performance-based incentive compensation (cash bonuses and long-term incentives)

Salary

New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management

Type

Full-time

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1mo ago

Product Owner

Airlines Reporting Corporation Arlington, VA

Arlington, VA

1mo ago Closed

$107k - $161k/yr Full time Atlassian Collaboration Confluence

This position is no longer accepting applications (closed Aug 12, 2026).

Job Description

Airlines Reporting Corporation is seeking a Product Owner to steer the strategy, evolution, and delivery of ARC's corporate travel technology platforms, Universal Connect and Dash, within the Traverse team. The role partners with engineering, UX, partner integrations, and customers to translate a shared vision into actionable roadmaps and tangible outcomes.

Position snapshot

Location: Arlington, VA (hybrid)
Salary: USD 107,400 - 160,540 per year
Experience: 7 years minimum
Education: Bachelor's Degree or equivalent

Responsibilities

Own product execution and roadmap strategy across multiple platforms and workstreams, including APIs, enterprise applications, and partner integrations. Translate vision into actionable roadmaps, epics, user stories, and delivery plans. Lead quarterly planning, prioritization, sequencing, and dependency management, aligning business priorities with customer needs and engineering feasibility.
Foster cross-functional alignment by partnering with Engineering, Architecture, UX/UI, DevOps, QA, Operations, and Customer Success to deliver high-quality experiences. Influence and guide teams without direct management authority, remove delivery blockers, and maintain momentum across initiatives. Facilitate collaboration between technical and non-technical stakeholders.
Develop deep insight into airline, hotel, enterprise, and traveler workflows. Gather and synthesize customer feedback, operational data, usage patterns, and market trends to inform proactive prioritization and execution. Identify opportunities, gaps, and workflow improvements aligned with the product vision, balancing platform goals with real-world needs.
Collaborate with engineering and architecture to understand constraints, platform capabilities, APIs, integrations, and dependencies. Translate complex technical concepts into business impact and support scalable design decisions across multiple products and partner ecosystems.
Represent ARC in discussions with external partners, including airlines, hotels, enterprise customers, and technology providers. Guide implementation strategy and onboarding for strategic customers and integrations. Ensure customer and partner feedback informs roadmap planning and prioritization.

Requirements

Bachelor’s Degree or equivalent work experience
7–10 years in Product Management, Technical Product Management, Product Ownership, or related leadership roles
Experience collaborating with software engineering teams in Agile environments
Strong understanding of APIs, integrations, enterprise applications, and platform-based product development
Proven ability to drive execution across multiple teams and initiatives simultaneously
Experience balancing customer needs, technical constraints, and business priorities
Excellent communication and stakeholder management across technical and non-technical audiences
Ability to operate effectively in fast-moving, evolving environments with ambiguity
Experience with external enterprise customers or strategic partners preferred
Airline, travel technology, SaaS platform, or enterprise workflow experience a plus
Familiarity with Jira, Confluence, and modern cloud-based product ecosystems preferred

Technologies

Jira
Confluence

Benefits

Join a motivated, diverse, creative, collaborative, and solutions-oriented team that aims high and embraces challenges to lead travel industry innovation.
Access hands-on learning and professional development opportunities to grow skills and advance your career.
WorkFlex hybrid program offering flexibility to work from home while maintaining in-office days to foster collaboration and connection.
Competitive, comprehensive benefits package; details available on ARC’s company site.
Partner with leading minds in the industry as data and technology drive new ways of moving people and goods globally.

About the role

ARC accelerates global air travel by delivering forward-looking travel data, flexible distribution services, and other innovative industry solutions. As a leader in travel intelligence, ARC maintains one of the industry’s largest and most comprehensive airline ticket datasets, with more than 15 billion passenger flights. In this environment, you will contribute to solutions and expertise that support economies and travel ecosystems worldwide.

Equal opportunity employer. Females and minorities are encouraged to apply.

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1mo ago

Product Manager, Discovery Experiences

Tapestry Inc New York, NY

New York, NY

1mo ago Closed

$125k - $140k/yr Full time Ai Workflows Analytics Business Analytics

This position is no longer accepting applications (closed Aug 3, 2026).

Job Description

Product Manager overseeing Discovery Experiences will define how customers explore Coach and Kate Spade ecommerce products, owning the full product lifecycle from strategy and research through testing and optimization.

Responsibilities

Define and document strategy that connects user needs with business outcomes, clearly presenting your thinking and recommendations to leadership and stakeholders
Build and own the roadmap across multiple priorities and journeys, partnering with UXR, design, and brand teams to gather insights and define launch plans
Lead actionable analytics gathering and communication including building and reviewing dashboards at regular cadences and summarizing takeaways and next steps
Drive product execution by developing hypotheses, aligning with IT on technical approach, defining test packages, launching experiments, and tracking performance metrics that prove impact
Stay ahead of industry trends, continuously upskilling on technological advancements with particular focus on AI and emerging discovery technologies
Lead cross-functional collaboration that balances speed, craft, and business results

Requirements

5+ years of ecommerce product management experience with proven track record of shipping high-impact features
Expertise in product strategy, roadmap development, and agile workflows
Strong data literacy: experience with GA4, Tableau and running A/B testing to validate hypotheses, translating key insights into action
Proficiency with tools like Figma and Jira; ability to build prototypes and write clear stories
Exceptional communicator who clearly conveys strategy, priorities, and learnings across all levels of the organization
Demonstrates ability to leverage AI to improve workflows, support research, and optimize analytics
Deeply curious and learns on the fly. Wants to understand why, how things work, other points-of-view
Comfort with ambiguity, can hold multiple perspectives and drive clarity and action
Relationship builder who influences without authority across stakeholders
Self-starter energized by ownership and ownership of complex problems

Details

Location: New York, NY (onsite)
Salary: USD 125,000 - 140,000 per yearly
Experience: 5+ years of ecommerce product management experience

Technologies

GA4
Tableau
Figma
Jira

Benefits

Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; not afraid to take negative action when necessary.
Creativity: Generates a lot of new and unique ideas; makes connections among unrelated notions; seen as original and value-added in brainstorming settings.
Customer Focus: Dedicates effort to meet customer expectations; gathers first-hand customer information and uses it for product improvements; builds trust with customers.
Dealing with Ambiguity: Adapts to change; handles risk and uncertainty; acts without having the total picture; moves forward when things are unsettled.
Drive for Results: Consistently exceeds goals; bottom-line oriented; pushes for outcomes.
Interpersonal Savvy: Relates well to diverse people; builds rapport and constructive relationships; uses diplomacy and tact.
Learning on the Fly: Learns quickly in new problems; experiments and seeks improvements; quickly grasps underlying structures.

Our Competencies for All People Managers

Strategic Agility: Sees ahead, anticipates trends, articulates credible visions and strategic plans.
Developing Direct Reports and Others: Provides challenging tasks, conducts development discussions, supports career goals, and builds development plans.
Building Effective Teams: Fosters high morale, shared ownership, open dialogue, and a sense of belonging within teams.

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Customer Journeys Product Jobs

Product Manager - Capital One Travel

Senior Product Manager - Packages

Product Owner

Product Manager, Discovery Experiences

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