Product Design Director, Concierge Products

Capital One is looking for a Product Design Director to lead the Concierge Products team within Experience Design. You will shape the design vision for the Velocity Black experience and other concierge and back-end agent experiences, helping teams deliver exceptional end-to-end native experiences that align to business objectives.

Location: Richmond, VA (onsite)
Compensation: USD 209,500 - 239,100 per year
Experience: 8+ years

What you will do

• Lead a cross-disciplinary team of designers and collaborate with research, as well as Product and Tech leadership, to drive design outcomes.
• Take ownership of high-impact, highly complex projects by defining and executing design strategy that supports the organization’s higher-level vision and business goals.
• Use product design leadership to raise the quality and maturity of the design practice across Capital One.
• Oversee and optimize tools, platforms, frameworks, and design systems, enabling your team to create artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Build an inclusive, collaborative team environment where people feel valued and heard, and set the tone for a culture of positive engagement.
• Champion customer and partner perspectives, reinforcing that business and customer outcomes work together to exceed baseline needs and expectations.
• Apply expert knowledge of products, processes, customers, competitors, and industry trends to guide how Design engages and solves business challenges.
• Share insights on technical advances and data capabilities, helping broader teams account for technical limitations while enabling bold solutions, efficient data destinations, and delivery outcomes.
• Coordinate across teams, portfolios, platforms, and lines of business to create more coherent experiences, accelerate delivery, and increase the value of design.
• Present work across levels and job functions with a strategic, human-centered approach that integrates design frameworks, data, and research insights to make complex problems actionable for senior stakeholders.

What you bring

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• Experience with a design toolkit spanning product design, service design, design strategy, and content design.
• Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, including navigating technology considerations and constraints.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development that connects product and user experience decisions to business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and strong relationship building across complex organizations.
• Exceptional people management and development skills.

Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• A comprehensive, competitive, and inclusive set of health, financial, and other benefits to support your total well-being.