Automated Workflow Product Owner

First Citizens Bank is seeking an Automated Workflow Product Owner to own and deliver Appian workflow products and use cases that support banking operations. This hybrid role focuses on taking workflow initiatives from early intake and business requirements through delivery, testing, release readiness, adoption, and ongoing optimization, with accountability for business outcomes.

Role Overview

In this position, you will partner with business stakeholders and technology teams to align priorities, translate operational needs into clear user stories and acceptance criteria, and manage and prioritize an Agile product backlog. You will coordinate delivery for an assigned set of Appian workflow products, ensure solutions address business requirements and applicable risks and controls, and measure workflow performance and business outcomes to drive continuous improvement.

Key Responsibilities

• Collaborate with scrum teams to deliver solutions that streamline banking operations, facilitating daily stand-ups, sprint planning, and retrospectives.
• Serve as the primary liaison between development teams and stakeholders by translating business requirements into technical deliverables.
• Partner with cross-functional teams to implement automation solutions aligned with business objectives, including engagement with operations, compliance, and IT teams to identify automation opportunities.
• Create collaborative roadmaps to support integration and seamless deployment of solutions.
• Track and report product performance metrics and KPIs, ensuring alignment with organizational goals.
• Produce reports on automation success metrics, including efficiency gains and cost reductions.
• Provide regular stakeholder updates on progress and performance, proposing adjustments as needed.
• Support risk management by ensuring automation products comply with relevant legal and compliance regulations, performing compliance checks during the development lifecycle to mitigate potential risks.
• Handle day-to-day product management activities including backlog grooming, user story creation, and sprint planning, while managing and prioritizing product backlogs to meet sprint objectives.
• Draft detailed user stories and acceptance criteria to guide development efforts.

Required Qualifications

• Knowledge of banking operations, including compliance, risk, and efficiency metrics.
• Experience with Appian or other similar tools in the automation industry.
• Experience owning Appian or similar low-code workflow products, including process discovery, requirements definition, creation of user stories, testing, release readiness, and ongoing enhancements.
• Ability to translate business needs into process flows, user stories, and acceptance criteria, and prioritize an Agile backlog based on business value, risk, dependencies, and delivery capacity.
• Strong stakeholder communication, organization, and time management skills, with the ability to work independently, manage competing priorities, and collaborate with operations, technology, risk, and compliance teams.
• Ability to track workflow performance, adoption, efficiency gains, and business outcomes to guide product improvements, plus proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Bachelor's Degree and 4 years of experience OR a High School Diploma or GED/Equivalent and 8 years of experience in Business Process Automation.

Technologies

• Appian
• Microsoft Office Suite (Excel, Outlook, Word)

Location and Work Style

• Raleigh, NC (hybrid)
• Expectation that time working will regularly take place inside and outside of a company office.
• Candidates must live within a commutable drivable distance to the Raleigh, NC or Phoenix, AZ offices.

Benefits

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of associates. More information is available at https://jobs.firstcitizens.com/benefits.

#LI-FA1