CBMS/PEAK User Experience (UX) Research Analyst

The State of Colorado invites you to join the CoBEES team as the CBMS/PEAK UX Research Analyst. This hybrid role in Denver, CO centers on elevating usability and accessibility for Colorado's CBMS and PEAK systems through end-to-end UX research. You will translate research findings into user-centered product direction for the Health Care Policy and Financing team, ensuring that nascending features align with user needs and business goals.

Beyond meaningful work, the State offers a comprehensive benefits package and flexible work options designed to support work-life balance, long-term financial security, and total well-being.

Responsibilities

• Own the full customer and user research process from ideation through interview design, execution, and data synthesis.
• Apply a human-centered design approach to deliver intuitive user interfaces and compelling user experiences.
• Collaborate with stakeholders to capture and define requirements that guide product direction.
• Research customers, competitors, and products with a focus on accessibility standards.
• Develop personas, scenarios, and user stories to inform design decisions.
• Research and develop user profiles to support nuanced insights.
• Sketch, prototype, and conduct user testing before handing designs to development contractors.
• Utilize qualitative research methods to generate actionable findings.
• Ensure products are tested with users and validated against business goals and applicable federal and state guidance for eligibility and enrollment.
• Conduct interviews, workshops, surveys, focus groups, and end-to-end prototype testing.
• Represent the user voice within the product team to align releases with research insights and organizational goals.
• Develop and own a UX research roadmap for continuous improvement.
• Communicate findings effectively to diverse audiences, including governance committees, CoBEES leaders, and stakeholders across OIT, HCPF, JAI, CDHS, and counties.
• Provide staff-level direction to HCPC, CoBEES, JAI, CDHS, OIT, and county leadership regarding self-service portal experiences and related strategies.
• Offer strategic guidance and support for user experience research within the PEAK team.
• Other duties as assigned.

Benefits

• PERA retirement benefits including the Defined Benefit Plan, Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Accrued Sick Leave for State of Colorado Temporary Employees
• Flexplace and Flextime work arrangements
• Discounts on services and products through the State of Colorado Work-Life Employment Discount Program
• Free RTD EcoPass to all eligible State Employees
• Credit Union of Colorado Membership Eligibility
• Some positions may qualify for the Public Service Loan Forgiveness Program

How to apply

Only your State of Colorado job application will be reviewed during the initial screening. If you submit a resume and cover letter, they will be reviewed in later stages, so please clearly describe all relevant experience on the application itself. Applications left blank or marked SEE RESUME will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If you meet them, you will be invited to the comparative analysis process described below.

For full consideration, upload an example from your portfolio in the Attachments section that demonstrates your ability to translate research into customer-focused presentations, problem framing, problem solving, and visualization skills.

Comparative Analysis Process

• The process compares applications to the minimum and preferred qualifications to identify a top group of candidates who may be invited for a final interview. Depending on the applicant pool, additional selection steps may be used.
• Applicants will be notified of status as the process progresses.

ADA Accommodations

• The State of Colorado embraces equity, diversity, and inclusion and encourages candidates from all identities and abilities to apply. We are an equal opportunity employer committed to inclusive, innovative work environments that reflect our communities.
• The Department of Health Care Policy & Financing will assist individuals with disabilities with reasonable accommodations to participate in the application and employment process, including pre-employment testing and performing essential job functions where accommodations do not cause undue hardship.
• The Department does not sponsor visas for employment purposes.