Chief Product Owner, Global Operations

The Chief Product Owner, Global Operations leads product vision and measurable technology outcomes for Operations across multiple operational domains within Wellington’s Infrastructure Platform.

Responsibilities

• Own Global Operations product strategy and a multi-year roadmap that translates firm strategy and functional priorities across Investment Operations, Client Operations, Fund Services, and Private Operations into a single prioritized product agenda.
• Define measurable outcomes for each Operations product aligned to Investment and Client Platform needs; hold Product Owners accountable for business outcomes and service levels (operating leverage, error rates, break resolution time, and time to onboard) instead of delivery velocity alone.
• Own the investment case for Operations technology by distinguishing additive spend versus protecting the run-the-business capacity floor, and defend the distinction in enterprise leadership and the annual budget cycle.
• Represent Operations product strategy, headcount, and application footprint in enterprise governance forums, including the budget planning cycle and platform-level roadmap reviews.
• Lead AI-native reimagination of Operations workflows aligned with future-state workflows and the Global Operations target operating model, redesigning how work gets done (not just automating handoffs), starting with high-volume, error-prone processes such as reconciliation, exception resolution, corporate actions, and guideline monitoring.
• Partner with Wellington’s Enterprise AI program and the Infrastructure Platform CIO to identify which capabilities can be delivered via agentic or AI-assisted approaches, and sequence that work into the roadmap alongside conventional change.
• Set expectations that AI-first is the default posture for new build work, not an add-on to standard delivery.
• Directly manage Operations Product Owners: set expectations, coach, evaluate performance, and develop each PO as a general manager of their product line.
• Build a unified PO leadership team across products with different demand patterns (run-the-business dominant and episodic/event-driven), establishing shared standards for backlog quality, prioritization discipline, and outcome definition.
• Resolve prioritization conflicts across Products that cannot be settled by a single PO, partnering with technology leaders on delivery while keeping technology accountable for solution design, engineering, support, and sustainability.
• Serve as Operations’ seat in the Cross-Platform CPO Forum with Investment and Client Platform CPOs, managing dependencies and priority conflicts, especially where other platforms claim Operations capacity.
• Collaborate with Global Operations leadership and division heads (Investment Operations, Client Operations, Fund Services, Private Operations) to align capabilities with business priorities and future-state workflows, including alignment with senior Investment and Client Platform stakeholders.
• Own Operations’ side of committed cross-platform and non-discretionary initiatives (for example, firm-level integrations and new regulatory disclosure regimes), negotiating scope and sequencing for every affected Operations product.
• Own the internal communications and change narrative for Operations stakeholders as the product model rolls out, addressing job security, reporting line, and capacity questions directly.
• Align Operations roadmap priorities with the Infrastructure Platform by partnering with the CIO and Chief Architect on technical vision and delivery approach.
• Set quarter-to-quarter investment priorities and capacity allocation across Operations products, working through Product Owners and partnering with the CIO organization supporting roughly 200+ FTE/FTC technology resources.
• Balance transformation with business-critical services by owning what gets built and why, while technology leaders own engineering, support, and sustainability.
• Participate in PI planning and enterprise governance as Operations’ business-accountable voice, ensuring committed outcomes (not only committed capacity) are visible to Infrastructure Platform leadership.
• Maintain hands-on depth as a product management and agile ways of working authority, coaching POs and stakeholders on the distinction between product ownership (business accountability for outcomes) and delivery management.
• Steward the Global Operations target operating model by applying the appropriate approach to different work types: protected run-the-business capacity for business-critical services and continuous processing, standard PI planning for discretionary change, and cross-product escalation paths for non-discretionary and inter-product demand.
• Establish and defend capability contracts governing how Operations products serve requests from other products and platforms, so priority is negotiated by agreement.

Requirements

• 10+ years in product management or product ownership, including experience managing a team of Product Owners or product leaders.
• Demonstrated ability to use AI to innovate and reimagine operations or servicing/middle-back-office functions, redesigning process and measurably improving business outcomes (not only adopting tools).
• Deep experience with agile and scaled-agile practices (SAFe or equivalent), with credibility to coach and correct Product Owners.
• Experience translating firm strategy and target operating model priorities into a multi-year roadmap across multiple operational domains, balancing measurable change outcomes with high-volume, SLA-driven services and capacity constraints.
• Proven ability to contribute to senior business leadership and partner peer-to-peer with Investment and Client Platform leaders, aligning business priorities with a Platform CIO’s technical vision without formal authority over their organizations.
• Financial services or asset management operations experience strongly preferred; direct familiarity with derivatives, fund administration, guideline compliance, investment accounting, performance and attribution, and trade settlement is a plus.
• Comfort articulating investment cases in terms of additive versus run-the-business budget impact and explaining prioritization decisions to governance audiences.

Technologies

• AI
• Agentic AI
• AI-assisted delivery
• SAFe

Benefits

• Retirement plan
• Health and wellbeing
• Dental coverage
• Vision coverage
• Pharmacy coverage
• Health savings account
• Flexible spending accounts and commuter program
• Employee assistance program
• Life and disability insurance
• Adoption assistance
• Back-up childcare
• Tuition/CFA reimbursement
• Paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
• Discretionary Corporate Bonus
• Incentives (if eligible)

Compensation

• Base salary range: USD 120,000 - 225,000 per year
• Employees may be eligible for salary, variable compensation, and benefits
• Other rewards may include a discretionary Corporate Bonus and/or Incentives (if eligible)

Work arrangement

• Office work: 4 days/week with flexibility to work remotely 1 day/week

About the role

• Member of the Global Operations leadership team within the Infrastructure Platform, responsible across Client Operations, Fund Services, Investment Operations, and Private Operations.
• Accountable for Operations technology outcomes and prioritization: the CPO owns the product roadmap, cross-product prioritization and sequencing, capacity allocation, and measurable outcomes, balancing transformational change with business-critical services.
• Operations Product Owners report to the CPO and own their products’ vision, backlog, sequencing, and committed outcomes; the CPO sets the shared agenda and resolves conflicts POs cannot settle.
• Partners with business stakeholders and the Platform CIO to align capabilities with future-state workflows and the Global Operations target operating model, and to align with the platform’s technical vision and delivery approach.
• Technology partners own solution design, engineering, support, and sustained operations.
• Hands-on leadership role requiring deep expertise in product management, agile ways of working, and applied AI.
• Acts as Operations’ business-accountable voice in cross-platform decisions as a peer to Investment and Client Platform CPOs.

Location

• Boston, MA (onsite)

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