Customer Service and Product Operations Coordinator
Job Description
Judson & Company is seeking a Customer Service and Product Operations Coordinator to support independent boutiques in Decatur, AL through reliable order handling and day-to-day product and website operations. This in-person role blends customer communication with careful product setup so wholesale listings stay accurate and orders are resolved efficiently.
You’ll be the point person for incoming order questions, help move order issues to closure, and coordinate internally with the warehouse and accounting to keep backorders, shortages, credits, and invoicing on track. Alongside that, you’ll prepare new products for website listings by ensuring SKUs, variants, descriptions, pricing, and photos are correctly captured and ready to publish.
What you’ll do
- Answer customer calls and emails with information on orders, product availability, shipping, and returns.
- Take ownership of order problems and drive them to resolution.
- Coordinate with the warehouse and accounting on backorders, shortages, credits, and orders that have shipped but still need invoicing.
- Set up new products and maintain wholesale website listings, including SKUs, variants, descriptions, pricing, and photos provided by the creative team.
- Review new arrivals against product records and flag missing details before products go live.
- Track open issues and follow up with customers when commitments are made.
What you bring
- Experience in customer service, wholesale, e-commerce, retail operations, or a related role.
- Strong phone and email communication skills.
- Good attention to detail.
- Comfort working with spreadsheets and order or e-commerce systems.
- Ability to switch between customer questions and detailed product work while managing both.
Schedule and work location
- Expected hours: 40.0 per week
- Work location: In person, Decatur, AL
Benefits
- Dental insurance
- Health insurance
- Vision insurance
How to apply
Send a résumé and a short note about the customer, order, or product work you’ve handled.
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