Product Operation Coordinator

The Product Operation Coordinator role at Quest Global is a high-visibility position focused on coordinating product workflows and customer communications for a defined customer portfolio. You will serve as the central point of contact, aligning cross-functional teams and ensuring timely, accurate updates in a highly regulated environment.

Location and Work Style

Rockford, IL (onsite). This role requires commuting to and from the location using your own transportation arrangements to meet required working hours.

The work environment includes a shop floor setting, which may involve extensive walking and loud noise. You should be able to lift up to 40 lbs.

Travel: There is potential to travel based on business needs.

Responsibilities

• Own a specific customer portfolio and act as the central point of contact for product updates, issues, and inquiries.
• Communicate product updates, timeline changes, and status updates to the customer using customer portals.
• Update all lines of balance for the specified customer portfolio.
• Coordinate communication across engineering, manufacturing, quality control, and leadership, while maintaining customer alignment.
• Assist in preparing executive summaries and presentations within highly regulated environments, ensuring adherence to customer guidelines.
• Serve as the primary contact for coordinating high-profile customer on-site visits and executive meetings, representing the product line at designated customer facilities.
• Identify risks that could impact on-time delivery and escalate to the appropriate stakeholders.
• Work closely with associate director and director-level leadership.

Requirements

• High School Diploma or GED.
• Bachelor’s Degree preferred.
• 3-5 years of experience in product management, project coordination, account management, or executive-facing administration.
• Demonstrated proficiency with MS Office Suite, with emphasis on Word (document creation), PowerPoint, and Excel (hardware tracking), plus SAP.
• Strong organizational skills and the ability to analyze data.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects, deadlines, and priorities independently.
• Due to the nature of the work, US citizenship is required.

Technology Stack

• MS Office Suite
• Word
• PowerPoint
• Excel
• SAP

Compensation

USD 30 - 33 per hour

Minimum experience: 3 years

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance, Short/Long Term Disability
• Paid time off
• Referral program