Development Product Owner (mid-level) | Claims Modernization

USAA is hiring a Development Product Owner-I for Claims Modernization. The role represents the business on an agile team, refines and prioritizes user stories, features, and epics, and partners with technical teams across programs and portfolios to deliver compliant solutions.

Role Overview

In this position, you act as the direct business representative with one or more delivery teams throughout the product delivery cycle. You collaborate across user experience, design, business analysis, development, testing, and related functions to execute, solution, and release work aligned to program, portfolio, and product road maps. The work is performed in the office 4 days per week in one of the available locations.

Key Responsibilities

• Partner with business and Subject Matter Experts to understand strategy and vision, then write, refine, accept, and prioritize stories, features, or epics that support effective and compliant outcomes while balancing investment and business value.
• Own and maintain a prioritized backlog for a single or multiple Agile teams or a program, ensuring work is consumable and testable with clear acceptance criteria.
• Review and accept output from I/T and/or business development to confirm that specified acceptance criteria have been completed.
• Collaborate across multiple business or system domains and, when needed, lead development across multiple teams at the program and Epic level.
• Represent the business with delivery teams across the product delivery cycle.
• Participate in cross-functional planning and execution with user experience partners, designers, business analysts, developers, testers, and others.
• Partner with sponsors, stakeholders, and IT to facilitate, define, and detail business processes, building expertise in needs, measures, and risks & controls for the improvement area.
• Participate in portfolio, program, and project planning related to schedule, scope, and resources.
• Prepare the business for change by providing tactics and metrics for benefits, adoption, and risk, leveraging existing change management routines as needed.
• Apply expert knowledge in business development and execution, seeking opportunities to enhance and advance the function.
• Coach and mentor less experienced Product Owners, including Seniors.
• Identify and influence business stakeholders and Subject Matter Experts across programs.
• Ensure risks linked to business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree OR 4 years of related experience (12 years of related experience in lieu of degree).
• 8 years of experience in process improvement, project delivery, business/requirements analysis, or directly related to supported business operations/product line.
• Expert knowledge of Microsoft Office products, applicable databases, and product management tools.
• Expert knowledge of technical software delivery methodologies (Agile, Waterfall, SAFe) with proven experience managing products through the full product life cycle.
• Expert experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline processes in line with risk management framework and regulatory requirements.
• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Advanced ability to gather requirements, define process flows and use cases, write user stories, and follow the user story acceptance process to deliver business capabilities within the approved methodology.
• Advanced experience translating requirements and identifying process streamlining opportunities aligned to risk management and regulatory requirements.

Technologies

• Microsoft Office
• Agile
• Waterfall
• SAFe
• Guidewire Claim Center
• Adobe Site Catalyst
• GlassBox
• Tableau
• PowerPoint
• Email Presentations

Preferred / Notable Experience

• Guidewire Claim Center User of Product Owner experience.
• Experience leading teams delivering complex solutions with minimal supervision.
• Experience with Adobe Site Catalyst, GlassBox, Tableau, and/or other tools for measuring solution success.
• Demonstrated experience leading, teaching, and mentoring others.
• Experience evaluating technology opportunities/solutions and developing or grooming Features and Stories for ready development by an agile IT team.
• Ability to work independently and collaborate with business stakeholders to resolve complex issues across various lines of business.
• Ability to deliver executive-level communication using PowerPoint and Email Presentations.
• Knowledge of operational risk management practices.
• US military experience gained through military service or gained as a military spouse/domestic partner (optional).

Compensation

The salary range for this position is USD 85,040 - 162,550 per yearly. You are paid within the salary range based on experience and market data, and actual salary may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Location and Work Arrangement

This role is located in San Antonio, Texas and is onsite. Additional eligible locations include: Chesapeake, Virginia, Colorado Springs, Colorado, Phoenix, Arizona, Plano, Texas, and Tampa, Florida. The expected schedule is in the office 4 days per week. Assistance is not available for this position.

Visa Sponsorship

USAA does not provide visa sponsorship for this role. Do not apply if you will need immigration support at any time now or in the future (including H-1B, TN, STEM OPT Training Plans, etc.).

Application Details

Applications are accepted on an ongoing basis and this posting remains open until the position is filled. Candidates are encouraged to apply the same day they view this posting.