Manager, Project Manager - Product Operations (Business Cards & Payments)

Support product teams by tackling operational complexity, building scalable tools, and driving measurable efficiency across Business Cards & Payments. In this onsite role in McLean, VA, you will help keep standard and AI-driven workstreams moving with clear structure, accountability, and data-backed decision-making.

What you’ll do

• Spot inefficiencies and friction points across product development, launches, and operations, then develop practical solutions to reduce drag.
• Partner across teams to implement streamlined workflows that help teams move faster while maintaining high quality.
• Lead continuous improvement using data and user feedback to optimize operational processes.
• Provide core program management support for both standard and AI-driven workstreams.
• Monitor and enforce resource accountability across core workstreams, ensuring teams use headcount and budget assets effectively.
• Step into loosely defined, fast-moving environments to establish structure, clear ownership, and execution roadmaps.
• Own the product org tech stack, including Jira, Claude, Tableau and related tools, to maintain visibility into product work with strict data accuracy and hygiene.
• Develop frameworks and best practices that enable teams to execute with clarity and alignment.
• Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness.
• Serve as a strategic partner to senior leaders, product managers, engineering, design, and business teams by removing roadblocks and enabling smooth execution.
• Drive alignment through facilitation of communication, documentation, and decision-making processes.
• Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements.
• Define and track KPIs to measure operational effectiveness, and perform root cause analysis to surface challenges and opportunities.
• Build reporting and analytics to provide visibility into product operations and inform strategic decisions.

What you bring

• Bachelor’s Degree or Military experience
• At least 3 years of experience in product operations, product management, or strategy
• Experience working cross-functionally with product, engineering, and business teams
• Ability to analyze data, derive insights, and make data-driven decisions
• Excellent communication and stakeholder management skills
• Experience with automation and workflow optimization
• Strong problem-solving skills with a track record of building tools and processes that drive efficiency

Helpful experience

• 5+ years of experience in product operations or related roles
• Experience in financial services, payments, or business cards
• Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms

Tech stack

Jira, Claude, Tableau, SQL, Confluence

Compensation & benefits

• Incentive compensation: Eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
• Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being.

Salary (Manager, Project Management): McLean, VA: $151,900 - $173,400. New York, NY: $165,700 - $189,200. Richmond, VA: $138,100 - $157,700.

This role is expected to accept applications for a minimum of 5 business days.