Situated onsite in Sunrise, Florida, the Florida Panthers are seeking a Senior Product Manager for the Mobile App to guide the day-to-day development of the Panthers GameDay App. You will translate the director’s strategic roadmap into quarterly plans, maintain a globally visible backlog, and orchestrate cross-functional launches that elevate the fan experience.
Responsibilities
- Own the end-to-end product requirements process by running discovery sessions with cross-functional partners, drafting clear PRDs, and securing sign-off from the relevant teams before work begins.
- Convert the Director’s strategic roadmap into quarterly plans, sprint-level priorities, and a well-maintained backlog that remains visible to the entire organization.
- Serve as the primary day-to-day point of contact for strategic counterparts, providing direction and resolving questions so engineers can execute without disruption.
- Refine and institutionalize the agile product development rhythm, including sprint planning, backlog refinement, sprint reviews/demos, and monthly roadmap check-ins.
- Enhance delivery predictability and visibility so internal stakeholders always know what is shipping, when, and why.
- Lead formal design reviews and ensure experience flows are agreed upon and documented prior to engineering work.
- Collaborate with internal teams across ticketing, premium experiences, food & beverage, and operations to align feature requirements and ensure operational readiness for new capabilities.
- Coordinate go-to-market for new features by partnering with Marketing, PR, and Guest Services to develop rollout plans, staff enablement materials, and launch playbooks.
- Manage the communications channel between product and the broader Panthers organization, including roadmap updates, release notes, and stakeholder demos.
Requirements
- 5–7 years of product management experience, including time in a startup or small-team environment where you built or improved processes.
- Strong consumer mobile app product experience with shipped features and a clear understanding of user experience, retention, and engagement.
- Background in personalization engines, context-aware UX, and content management systems and how they combine to create cohesive digital experiences.
- Knowledge of agentic AI and where autonomous, intelligent automation adds value across customer-facing and operational layers of a product.
- Proficiency in agile product development, including sprint ceremonies, backlog management, estimation, and dependency tracking.
- Exceptional written communication skills, with the ability to translate complex requirements into clear documentation for engineers and sign-off from non-technical stakeholders.
- Comfort operating without a playbook; capable of identifying the next best step in ambiguous situations and creating structure where none exists.
- A collaborative team player who builds trust with senior stakeholders, external partners, and operational teams, rallying everyone around a shared plan.
Organization overview
The Florida Panthers enter their 33rd season in 2026-27 as a premier NHL franchise. They are two-time Stanley Cup champions (2024 and 2025) with a strong postseason track record, having won 11 of 12 recent series and securing four Eastern Conference titles. Leadership includes President of Hockey Operations & General Manager Bill Zito and President of Business Operations Michael White, entering their respective seasons.
As the NHL's southernmost club, the Panthers operate four Broward County facilities: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the Baptist Health IcePlex in Fort Lauderdale, and the War Memorial Auditorium, which hosts events year-round. The organization emphasizes community impact through programs like Heroes Among Us and the Florida Panthers Foundation, focusing on veterans, children's health and education, and related causes.
About the role
The Panthers are a two-time Stanley Cup champion poised for a new chapter built on ambition and innovation. The GameDay App is the centerpiece of the digital fan experience, covering ticket access, rewards, and game-day features. You will own the day-to-day product execution of the app and work closely with the Director of Experience & Commercial Innovation to advance the roadmap.
Position type and hours
This is a full-time exempt (salaried) role on-site at Amerant Bank Arena in Sunrise, FL. The position requires flexibility to work evenings and weekends as needed.
