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Teal Communications, Inc.

Product Operations Lead

Teal Communications, Inc.
Kirkland, WA $100k - $200k/yr Full time Posted 7h ago
Customer Experience Data Analytics Management Operations Management Product Management Product Operations Program Management Project Management Reporting and Analytics Team Lead Workflow Management
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Job Description

Lead Product Operations to connect Product, Engineering, Finance, and customers, turning product capabilities into reliable, repeatable operating processes.

Responsibilities

  • Lead and develop the Product Operations team, including a Product Operations Manager and individual contributors; set priorities, define ownership, coach for growth, and build a high-performing, accountable culture
  • Streamline customer implementation by owning end-to-end onboarding from signed contract to first live device, using standardized playbooks and automation to reduce time-to-launch
  • Find recurring operational friction points and partner with Product and Engineering to prioritize roadmap improvements
  • Support provisioning of eUICC cards and chips by coordinating with suppliers, carriers, and internal teams to deliver inventory, profiles, and activations accurately and on schedule
  • Own customer billing configuration in Teal’s bespoke product backend (BSS), ensuring pricing plans, rate structures, and usage data are set up for accurate, on-time invoicing
  • Build scalable processes and tooling, including documented operating procedures, service-level standards, and internal tools to support growth in customer volume
  • Compile executive reports and dashboards tracking key operational metrics such as implementation timelines, device activations, connectivity usage, and billing accuracy, and translate insights into leadership decisions
  • Collaborate with finance and business teams to structure internal information for finance stakeholders or external customer presentations

Requirements

  • 5+ years of product operations experience in telecommunications software, ideally in connectivity, Physical AI, IoT, or SaaS environments
  • 5 years of telecommunications business operations experience, including exposure to carrier relationships, provisioning, or billing and revenue operations
  • Proven experience leading and developing teams
  • Strong analytical skills with hands-on data work; ability to write queries, build reports, and turn findings into clear recommendations
  • Excellent written and verbal communication skills, including executive-facing communication and collaboration across technical and non-technical teams
  • Technical project management certification (e.g., PMP or Agile/Scrum) or equivalent hands-on experience
  • Familiarity with eSIM/eUICC technology, mobile network operations, or BSS/OSS systems (strong plus)
  • Software familiarity: Excel, Claude, Databricks, Superset, MySQL

Technologies

  • Excel
  • Claude
  • Databricks
  • Superset
  • MySQL
  • PMP
  • Agile/Scrum
  • BSS
  • OSS
  • eSIM
  • eUICC

Benefits

  • Competitive salaries
  • Comprehensive health benefits
  • Equity packages

Compensation

  • Total target compensation range: $100,000 - $200,000 per year, depending on experience
  • Actual compensation depends on experience, skills, and other job-related factors

Location

  • Kirkland, Washington (hybrid)
  • Expected to work with the team from Kirkland headquarters at least two days per week in person
  • Limited travel as needed

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