Product Operations Lead

The Product Operations Lead is a member of the store leadership team responsible for executing the store product strategy through product operations and inventory management. This role leads inventory shifts, oversees back of house processes, supports store stocking and organization, and steps in as Supervisor on Duty when scheduled to help deliver a strong guest experience.

Role Overview

Partner with store leadership to bring the store product strategy to life. The Product Operations Lead manages inventory processing and accuracy activities following standard operating procedures (SOPs), ensures product actions are executed (including pull backs, consolidations, and repricing), and uses daily business data to inform actions that support sell-through and optimal product availability.

Key Responsibilities

• Collaborate with store leadership to translate product strategy into store execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy work in alignment with SOPs.
• Ensure product actions are carried out, including pull backs, consolidations, and repricing.
• Create a fun and productive shift atmosphere that engages team members in inventory management.
• Monitor product levels and communicate findings to support sell-through strategy and product availability.
• Review and interpret daily business data and metrics to guide recommendations to store leadership (for example, product focus; for outlets, pricing).
• Participate in hiring activities including recruitment, selection, hiring recommendations, onboarding, and training.
• Support team performance through direct feedback, recognition, coaching, demonstrations, and hands-on learning experiences.
• Build a respectful and inclusive team environment through supportive working relationships.
• When scheduled as Supervisor on Duty during store open hours, move dynamically and lead from the floor to provide technical product education for every guest and help establish a world-class guest experience.

Location and Schedule

Location: Raleigh, NC (onsite). The work schedule can vary based on store needs. Shifts are typically scheduled for mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, some team members may also work early mornings or late nights/overnights.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must be able to travel to the assigned store using reliable transportation methods.

Experience

• At least 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to accomplish work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Job Assets (Nice to Have)

• High school diploma/GED/equivalent or above.
• Related experience such as retail, sales, distribution center, or warehouse operations, including reviewing and interpreting business reports and metrics to inform action.
• For experiential stores with food/beverage service only: food safety and/or liquor service certification.

Compensation

Base pay range: $22.00 - $25.25 per hour, subject to minimum wage in the location. Target bonus: $2.00 per hour. Total target base pay range: $24.00 - $27.25 per hour. Compensation is grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance, and the base pay offered may vary based on market location and job-related factors.

Employees in this position may be eligible for a competitive bonus program and equity offerings, subject to program eligibility requirements. Incentives, benefits, and perks may be changed or discontinued at any time without advance notice.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Work Context

• Move through the store, sometimes in the front of house with bright lights and loud music, and sometimes in the back of house with no windows or natural light.
• Work as part of a team and sometimes independently; may use a computer or other technical devices.
• Occasionally move boxes weighing up to 30 lbs (13.6 kg) or use ladders to reach materials.
• For experiential stores with food/beverage service only: may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages.

What the Role Emphasizes

• Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity: acts with honesty, fairness, and ethics.
• Adaptability/Agility: navigates uncertainty, adjusts priorities in a fast-paced environment, and recovers quickly from setbacks.
• Leadership: leads and inspires others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: works with others to achieve common goals and seeks connections and diverse perspectives.
• Decision Making/Problem Solving: identifies improvement opportunities, evaluates options, and makes timely decisions.
• Planning and Organizing: plans and organizes work clearly and efficiently to meet priorities.
• Interactive Communication: communicates effectively and understands information shared while working with others.