Product Operations Lead

The Product Operations Lead supports the store leadership team by executing the store product strategy through product operations and inventory management. This role leads inventory-related shifts, oversees back-of-house (BOH) product operations, and helps deliver a consistently strong guest experience while scheduled on the floor.

Location and Work Setup

• Location: Knoxville, TN (onsite)
• Travel: Ability to travel to the assigned store with reliable transportation methods
• Schedule: The work schedule can vary based on store needs; shifts are typically scheduled mornings, afternoons, evenings, weekends, and holidays

Responsibilities

• Collaborate with store leadership to bring product strategy to life through product operations.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions, including pull backs, consolidations, and repricing.
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, including analyzing product sell-through and providing recommendations to store leadership regarding product focus or, for outlets, pricing.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences to support ongoing learning and development.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When scheduled as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure guests receive technical product education and a world-class guest experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.
• Work schedule can vary based on store needs; during peak timeframes, special events, or other circumstances, early mornings or late nights/overnights may be included for some team members.

Compensation and Benefits

• Base pay range: USD $22.00 - $25.25/hour (subject to minimum wage in the location)
• Target bonus: $2.00/hour
• Total target base pay range: $24.00 - $27.25/hour
• Bonus and equity eligibility: Employees in this position may be eligible for competitive bonus program and equity offerings, subject to program eligibility requirements
• Health and wellbeing: Extended health and dental benefits, and mental health plans
• Time off: Paid time off
• Financial benefits: Savings and retirement plan matching
• Discount: Generous employee discount
• Fitness: Fitness & yoga classes
• Parenthood support: Parenthood top-up
• Development: Extensive catalog of development course offerings
• Community: People networks, mentorship programs, and leadership series

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to the assigned store with reliable transportation methods.

Work Context

• Work involves moving through the store, including front-of-house areas with bright lights and loud music, and back-of-house areas with no windows or natural light.
• Tasks may be completed as part of a team, independently, and sometimes using a computer or other technical devices.
• May occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) and using ladders to reach materials.

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above.
• Additional experience: Retail, sales, distribution center, or warehouse operations related; reviewing and interpreting business reports and metrics to inform action.
• Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity in a fast-paced environment and recovers quickly from setbacks.
• Leadership: Able and desires to lead and inspire others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: Works productively with others to achieve common goals and seeks connections and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work clearly and efficiently to ensure completion aligned with priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.