Product & Operations Performance Analyst

With a collaborative, data-driven culture, Berkadia offers a hybrid work environment in Salt Lake City and a path to impact across the organization. As a Product & Operations Performance Analyst, you will champion operational transparency, lead the BI partnership, translate reporting needs into executable plans, and deliver leadership-ready dashboards that surface actionable insights.

Benefits

• Paid time each month for volunteering plus donation matching to support community causes
• Employee Resource Groups designed to help you grow with the company
• Fertility and family planning services
• Up to 12 weeks of fully paid parental leave
• Mental health care, including access to free counseling sessions
• Generous tuition reimbursement to fund your learning journey
• Discounts on pet insurance
• And more

Responsibilities

• Own and curate performance data at the organizational and application levels, including drivers, definitions, and known limitations
• Lead the day-to-day BI partnership and serve as the translation layer between Innovation leadership needs and BI execution
• Convert reporting requests into executable plans with defined scope, dependencies, and sequencing, delivering in collaboration with BI
• Build, maintain, and continuously improve dashboards, drilldowns, and executive views to stay accurate, consistent, and decision‑ready
• Proactively surface insights from reporting outputs, highlighting trends, anomalies, and implications without waiting for requests
• Collaborate with peers and leaders to convert performance data into comms‑ready, leadership‑usable outputs and key operational narratives
• Identify opportunities to streamline reporting through automation and reusable components, including templates and standard definitions
• Support recurring operating rhythms such as Town Halls, quarterly reviews, and newsletters by ensuring data accuracy and timely delivery
• Communicate clearly with stakeholders, setting expectations on deliverables, timing, and inputs required to proceed
• Build strong relationships across Innovation and partner teams, navigate ambiguity, and drive work to closure
• Fulfill additional duties as assigned

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years in business analytics, program operations, reporting, or related roles
• Proficiency with data and reporting tools, with comfort working with datasets and metrics logic (Power BI is referenced in technologies)
• Strong written and verbal communication skills; ability to translate ambiguous asks into clear requirements and deliverables
• Demonstrated operational discipline: planning, follow‑through, attention to detail, and high‑quality output
• Familiarity with Scrum or Agile methodologies
• Experience with software delivery operations such as delivery reporting, milestone tracking, backlog hygiene, release visibility, and delivery metrics

Technologies

• Power BI
• Power Automate