Product Operations Analyst

Bring data-driven clarity to product operations in a hybrid role based in New Orleans, LA. Entergy’s Product Operations Analyst helps analyze and improve how products and services perform day to day by turning operational data into actionable recommendations for product management and cross-functional teams. You’ll also support regulatory compliance through monitoring, reporting, and proactive issue investigation.

What you’ll do

• Gather and analyze operational data across products and services, including usage patterns, service reliability, maintenance activities, and resource utilization.
• Identify trends and anomalies, and spot opportunities to improve operational performance.
• Evaluate the efficiency and effectiveness of operational processes that support product delivery, customer experience, and regulatory compliance.
• Collaborate with cross-functional teams to design and implement process improvements that strengthen product performance and reduce operational risk.
• Support comprehensive inventory management and lifecycle optimization, including utilization analysis, cost control, risk mitigation, compliance adherence, and data-driven reporting for product asset management.
• Analyze allocation and utilization of resources (personnel, equipment, infrastructure) and recommend optimization strategies to enable efficient and cost-effective product delivery.
• Monitor operational performance to ensure alignment with relevant regulations, industry standards, and internal policies, and address operational issues that could impact compliance.
• Track product operations (assets, etc.) to help maintain optimal operational performance.
• Investigate incidents, outages, and service disruptions by determining root causes and creating mitigation strategies; partner with product operations, product management, and/or 3rd party vendors to implement corrective actions and prevent recurrence.
• Develop and maintain operational performance dashboards and reporting for product management and other stakeholders.
• Communicate findings and recommendations, including through presentations to senior management.
• Partner with product, customer insights and journey, marketing, sales, and operating company customer service teams to support product-related initiatives with data-driven insights.

What you bring

• Bachelor’s Degree in a technical or business-related field, or equivalent work experience.
• Strong skills in data collection, analysis, and interpretation, with the ability to derive meaningful insights from complex datasets.
• Proficiency with Excel, SQL, and Power BI.
• Excellent communication and presentation skills, including the ability to translate complex data into actionable recommendations.
• Conceptual knowledge of discipline practices and procedures, with general business knowledge developed through education or experience.
• Experience with utility products or programs, plus experience with or strong eagerness to adopt Agile ways of working.
• Team-oriented approach with proven collaboration across stakeholders and influence management.
• Ability to simplify complex data and strategies while aligning departmental work with organizational goals.
• Self-motivation, high integrity and credibility, and the ability to work independently.
• Attention to detail and strong interpersonal skills, with clear verbal and written communication.
• Comfort exchanging straightforward information, asking questions, and checking for understanding in digital and business settings.

Additional details

• Location: New Orleans, LA (hybrid)
• Travel: Up to 25%
• Authorization: Authorization to work in the United States is required; Entergy will not sponsor work visas for this position.
• Essential services: Availability for additional hours, alternate locations, and other duties related to storms, outages, emergencies, or similar situations may be required. Exempt employees may not be paid overtime associated with such duties.

Seniority levels and experience ranges: Analyst I (0-2 years), Analyst II (2-4), Analyst III (4-6), Analyst Sr (6-8), Analyst Sr Lead (8+).