Product Operations Specialist (944)

ABC Supply Co. is North America’s largest wholesale distributor of exterior and interior building products. The company puts employees first and has earned the Gallup Exceptional Workplace Award every year since 2007, along with recognition as one of the country’s best places to work by Glassdoor. This on-site role in Beloit, Wisconsin supports the Product team by enabling delivery of high-impact solutions for both COTS and custom development products. The position reports to the Product Operations Manager and collaborates with cross-functional leaders across Product, Operations, Change Management, Customer Enablement, and Digital, Data & Analytics to ensure successful product delivery.

Benefits

• Health, dental, and vision coverage
• 401(k) with company match
• Employee assistance program
• Short-term and long-term disability insurance
• Life insurance
• Flexible spending account
• Paid vacation
• Paid sick days
• Paid holidays

Responsibilities

• Serve as the primary triage point for Assigned Product L3+ and escalated support
• Maintain communication with team members and stakeholders during support and troubleshooting efforts
• Participate in the organization’s change management operations
• Create and lead training and onboarding sessions for end users of assigned products
• Manage delivery processes to end users including feature flag configuration, access management, and delivery communications
• Create and maintain knowledge base and product documentation
• Participate in functional and/or technical validation of assigned products
• Support product teams in internal and business-facing meetings
• Support, track, and complete relevant platform administration and configuration
• Coordinate small projects and efforts through execution and delivery

Requirements

• Education: A college degree in IT, software engineering, or another technical field is preferred. A high school diploma with significant relevant experience would be considered
• Professional Experience: Minimum of 2 years IT Support, Training, or Operations experience
• Experience with Microsoft products
• Familiarity with Jira and Confluence

Technologies

• Jira
• Confluence
• Microsoft products

Equal Opportunity Employer / Drug Free Workplace