Product Owner

Plume is hiring a Product Owner who translates strategic vision into actionable software features, refines backlogs, and leads cross-functional teams to improve healthcare experiences for trans lives.

Responsibilities

• Turn complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable plans for engineering and design teams.
• Own and refine the product backlog with meticulously defined user stories, acceptance criteria, and edge cases for development teams.
• Lead daily Agile ceremonies, including planning, backlog grooming, standups, and retrospectives, following established Agile frameworks.
• Convert high level product strategy and operational feedback into well-structured technical requirements and workflows.
• Build trust across Engineering, Design, Marketing, Clinical Operations, and Care Coordinators as a high-EQ connector who calmly resolves conflicting priorities.
• Manage feature delivery timelines and release schedules to sustain a predictable, high-velocity output across the team.
• Use data to tell compelling stories that inform decisions, drawing on usage metrics, operational analytics, and bug reports for prioritization and trade-offs.
• Monitor sprint metrics, velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement.
• Incorporate user feedback, usability testing findings, and operational analytics into sprint iterations with a growth mindset.
• Communicate transparently with internal stakeholders about release timelines, delivery risks, and scope changes.
• Ensure all delivered tools and updates comply with HIPAA and patient data privacy standards.
• Standardize user story templates, acceptance criteria formats, and sprint documentation in Jira and Confluence to boost efficiency.

Requirements

• Genuine passion for using product delivery to transform healthcare access for trans lives.
• 3–5+ years of hands-on experience as a Product Owner, Delivery Lead, or Senior Business Analyst with a track record of delivering software features.
• Solid understanding of Agile frameworks (Scrum/Kanban), story writing, acceptance criteria, and delivery execution.
• Collaborative mindset focused on getting it right, with demonstrated effective communication, trust-building, and equanimity under challenges.
• Proven ability to write clear user-facing release notes and comprehensive how-to guides to support launches and adoption.
• Open, adaptable attitude that treats feedback and changing requirements as opportunities to learn and iterate.
• Experience with 3rd-party API integrations and a strong technical understanding of backend vs frontend concepts (hands-on coding or HTML/CSS writing not required).
• Proficient with Jira, Confluence, G Suite, and Google Data Studio.
• Strong verbal and written skills, able to articulate technical details to non-technical stakeholders.
• High precision in writing user stories, testing edge cases, and ensuring unambiguous requirements for engineering.

Technologies

• Jira
• Confluence
• G Suite
• Google Data Studio
• SQL
• Looker
• Google Analytics
• Big Query
• HTML/CSS

Benefits

• Ground-Floor Equity (Series B)
• Free Medical, Dental, and Vision on the first of the month after you start full-time work
• Unlimited PTO
• 11 paid holidays and company shut-down for a week in December
• 401(k)
• Free Plume and BetterHelp Subscriptions

NICE TO HAVE

• Certified Scrum Product Owner (CSPO) or equivalent Agile delivery certification.
• Previous experience in a fast-paced healthtech or DTC startup environment.
• Direct experience working with or within the LGBTQIA+ community.
• Working knowledge or proficiency in SQL for self-serve database querying, data analysis, and validating platform behavior.
• Experience analyzing conversion funnels and product metrics using Looker, Google Analytics, or Big Query.