Product Owner

Chubb Benefits is building the capabilities that support better experiences across its group insurance portfolio. As a Product Owner based in Chicago, IL (onsite), you’ll lead technology transformation by shaping the product roadmap and owning the end-to-end product lifecycle. You will work closely with business and cross-functional stakeholders to drive speed-to-market and quality across both Agile and Waterfall environments.

What you’ll do

• Own the end-to-end product lifecycle, from visioning through research and data gathering, planning, execution, and measurement, with accountability for both product quality and overall outcomes delivered by multidisciplinary teams.
• Develop, prioritize, and maintain the product roadmap and the delivery team backlog to maximize speed-to-market and business impact.
• Articulate opportunities and design target journeys and solutions, aligning multi-disciplinary input while balancing competing stakeholder priorities against business outcomes.
• Manage dependencies and risks by monitoring what could impact delivery and working with stakeholders to mitigate or resolve issues.
• Ensure delivery is well-scoped by providing needs clarity, supporting solutioning and release planning, and collaborating on quality assurance during build and testing.
• Facilitate demos and launches, advocating for the value of solutions to users and stakeholders.
• Measure performance using key metrics aligned to OKRs, translating insights back into roadmap and delivery decisions.
• Scribe experience and process-focused user stories in line with the digital-first ways of working story writing and ownership model.
• Drive continuous improvement by identifying opportunities, contributing to sprint reviews and retrospectives, and refining delivery practices.
• Build cross-functional relationships and collaborate effectively intra and inter domain to keep work aligned and moving.
• Ensure compliance with applicable regulatory and legal requirements.
• Provide product mentorship and coaching by identifying development needs and supporting the delivery team.
• Provide hands-on direction with day-to-day execution ownership in a multidisciplinary team.

What you bring

• Bachelor’s Degree or equivalent experience, with background in business, computer science, customer experience, or technology.
• 5–10+ years of experience leading initiatives within the Insurance and Financial Services industry.
• 4–7+ years of product ownership experience working in or leading Agile units (preferably as a product owner in an insurance company or Insurtech).
• Preferred experience in Billing, Enrollment, and/or Contact Center operations within a Group insurance or benefits environment.
• Fintech, Insurtech, or end-to-end customer digital experience is advantageous.
• Customer-first mindset and an understanding of the intersection of business, UX design, and technology.
• Knowledge of Insurance distribution management (employee agent, independent agent, broker).
• Proven ability to lead executives and influence others toward a shared goal or vision.
• Experience operating in a multi-discipline, matrix structure that supports collaboration.
• Exceptional communication (written and verbal) and the ability to clearly articulate messages across technical and non-technical groups at all levels.
• Strong organization and detail orientation, with a goal-oriented, logical, and thorough working style.
• Ability to work independently, manage time effectively, and adapt to unexpected project challenges.
• Strong knowledge of Excel and PowerPoint.
• Preferred: JIRA, BPM tools (e.g., OpenText), and policy admin & billing solutions (e.g., mainframes).
• Robust end-to-end digital product management lifecycle experience, preferably in insurance.
• Strong knowledge of technical product development concepts, including solution design, SDLC management, Agile principles, Waterfall methodologies, and programming concepts.
• Strong knowledge of Chubb’s digital-first operating model and how it applies to product management.
• Fluency in analytics-driven decision-making and feedback loops into product development.
• Comfort evaluating and integrating Artificial Intelligence (AI) and machine learning to enhance discovery, automate workflows, accelerate delivery, and generate insights.
• Ability to align product vision to business objectives and think strategically and tactically with empathy for user needs and motivations.
• Excellent presentation skills and comfort engaging with senior leadership.
• Ability to identify and manage the needs of a broad stakeholder group and balance multiple priorities.
• Self-motivated style with energy that can be shared with the team.

Technologies you may use

• JIRA
• OpenText
• Artificial Intelligence (AI) and machine learning
• Excel and PowerPoint