Product Owner

Manage product delivery as the business representative, driving implementations that support the Services Portfolio and Claims Management Program.

Responsibilities

• Lead a delivery team to execute development of a product or service aligned to the product vision and customer outcomes
• Guide product or service implementations and confirm the team focuses on the right priority items to maximize business value
• Serve as the first authority for decisions on priority, business value, and functionality for delivery team work
• Engage customers, users, stakeholders, and customer experience experts to identify customer needs, opportunities, and trends to build the most valuable outcomes into the backlog
• Use customer and product data plus input from product managers, stakeholders, and team members to support product vision and key product success measures
• Oversee the end-to-end product lifecycle to realize the product vision and deliver value to customers
• Monitor and evaluate product progress at each development stage and provide stakeholder updates
• Ensure capabilities and features align to organizational strategies and outcomes; create or co-create a roadmap that aligns to the product vision
• Break down large efforts into valuable product features that fit the team’s quarterly planning cycle
• Translate features into user stories to populate the team backlog
• Prioritize stories to maximize customer value and partner with the technical lead to balance operational work with strategic work for a quality, supported product
• Participate in scrum meetings and product sprints; lead the sprint review for stakeholders and ensure the right context is understood

Requirements

• Education:
  • Bachelor’s degree in a related field required; or
  • Associate degree in a related field plus two additional years of related experience required; or
  • High school diploma plus four additional years of related experience required
• Experience: Two years of insurance/domain related experience required
• Domain knowledge: Strong demonstrated knowledge of product/service knowledge within the domain area required
• Delivery environment: Demonstrated ability to apply product management methods in a delivery environment required
• Product management practices: Demonstrated knowledge of backlog management, prioritization, and roadmap development required
• Certification: Agile Product Management or Product Ownership certification (CSPO, ACSPO, PSPO, Certified SAFe Agile PO) preferred

Position Details

• Work location: Corporate Office in Erie, PA (onsite)
• Nearest major market: Erie
• Division / Field office: Customer Experience Division
• Department: Services Port & Prgm Mgmt Dept
• Salary range: USD 79,191 - 126,500 per yearly (salary range may vary based on actual level of role hired for)

Capabilities

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity

Physical Requirements

• Driving: Rarely
• Lifting/Moving 0-20 lbs: Occasional (<20%)
• Lifting/Moving 20-50 lbs: Rarely
• Manual Keying/Data Entry/inputting information/computer use: Frequent (50-80%)

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
• Low contributions to medical and prescription premiums; company pays up to 97% of employees’ monthly premium costs
• Pension plan: traditional pension; full-time employees vested after five years of services
• 401(k) with up to 4% contribution match (in addition to the pension)
• Paid time off: paid vacation, personal days, sick days, bereavement days, and parental leave
• Career development including tuition reimbursement program for higher education and industry designations
• Additional benefits: company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours; dollar-for-dollar matching of charitable gifts each year